Executive Host

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The incumbent is responsible for implementing, developing, and coordinating Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The role includes on- and off-property efforts to build relationships with guests likely to become high-value players, interacts frequently with high-value guests, makes decisions regarding extensions of complimentary services or goods, and guides Hosts while approving various Host player requests.

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for targeting, developing, and assessing new business relationships.
• Effectively delivers required sales targets.
• Maintains relationships with VIP guests through personal contact by phone and in person with the goal of increasing new business.
• Creative thought in developing a wide customer base.
• Works to utilize direct mail to actively recruit VIP players.
• Assists with planning and execution of special events.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Anticipates, responds to, and consistently meets or exceeds the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Keeps track of existing products/services and/or progress on new initiatives.
• Stays up to date with the latest developments in the profession.
• Develops skills to handle increasingly complex matters.
• Plans and creates events and community opportunities to drive awareness and greet potential customers.
• Provide Recommendations of locations for Player Development parties.
• Act as a guide to Hosts and approver of various Host player requests.
• Assist in the development of guest invitation lists for special events conducted by Hard Rock.
• Convey Wild Card program and qualification requirements to prospective gaming guests.
• Assists the Manager - Player Development with business development programs to increase visitation to Hard Rock.
• Represent the casino at on and off property events in the capacity of a Player Development Executive Host.
• Identify, initiate, and foster relationships with new and loyal guests that are deemed developmental.
• Enhance growth of gaming revenues by developing high valued theoretical players identified by the Manager - Player Development.
• Tracks and prepares reports, for the Manager - Player Development, on specific players and/or groups of players.
• Ensure that all guests are dealt with in an efficient and courteous manner. Resolve customer complaints and issues effectively while escalating concerns as appropriate.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing promotions and programs.
• Provide complimentary to casino patrons according to the approved internal controls and approved Complimentary Matrix.
• Maintain players’ database and monitor players’ visits, spending and preferences, to tailor marketing campaigns (including telemarketing, email, and personal invites) to encourage return visits while developing the business.
• Responsible for cleaning and sanitizing work and public spaces.
• Adheres to all Virginia Gaming Regulations.

• Attend seminars when needed.

Related education and experience may be interchangeable on a year for year basis. Bachelor’s in Business, Marketing or related field with 3 years host experience or 4 years marketing experience; or an equivalent combination of education and/or work experience.

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior…