Attendant - Count Team

ATTENDANT - COUNT TEAM role at Hard Rock Hotel & Casino Bristol

The incumbent in this position is responsible for the activities in the Count Room to ensure the integrity of currency and voucher counting derived from the Slot machines, as well as ensuring compliance with the Virginia Lottery regulations. The incumbent is also responsible for providing extraordinary service to both the internal and external guests.

• Collect funds from Slot Machines.
• Verification of documentation.
• Conduct a mechanically assisted count of the contents of the BVU boxes.
• Conduct a mechanically assisted count of the contents of the live gaming device drop boxes to determine, by table, the amount of the drop and the win.
• Process and provide accurate financial records from the daily count.
• Count, strap and wrap funds.
• Ensures count room is clean and orderly.
• Enter data into ACSC computer system.
• Communicate and provide excellent customer service to team members, guests, and vendors.
• Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.

• Attend seminars when needed.

• High school diploma required.
• Must obtain and maintain all licenses and certifications per Federal, State and Virginia Lottery regulations.
• Must successfully pass background check.
• Must be able to operate drop carts to assist in the pickup, transfer and delivery of funds.
• Must be capable of moving quickly throughout the gaming floor and complete repetitive motions.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

• Cashiering or banking operations.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Basic math skills.
• 10-Key calculator.
• Prior experience in the Gaming industry strongly preferred.

• Effectively interact with people.
• Perform mathematical functions.
• Stand for long periods of time.
• Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.
• Count and separate varying denominations of vouchers and currency.
• Be flexible to work early morning/overnight shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).