Ticket Writers - Sports Book

Join to apply for the TICKET WRITERS - SPORTS BOOK role at Hard Rock Hotel & Casino Bristol

4 days ago Be among the first 25 applicants

The Sports book Ticket Writer processes wagers for customers who are betting on the results of sporting events, and is responsible for efficient and timely transactions and outstanding guest service.

• Professionally engages with patrons to effectively resolve disputes and answer questions and enhance the guest experience.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers, including following company void and cash handling procedures.
• Communicates and promotes our wagering options and promotions to patrons.
• Has a strong knowledge of when and where to elevate potential complaints, business risks, and potential VIP customers.
• Maintains a neat and well-stocked window for the next shift.
• Adheres to all rules and regulations set forth by the Property and by the Virginia Lottery.
• Consistently demonstrates values and behaviors consistent with the Hard Rock brand.
• Understands sports wagering terminology/products, and manages customer expectations.
• Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment
• Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends

• 1+ years’ experience in Gaming and or Sports book related roles preferred
• Strong background and in-depth knowledge of the gaming industry and betting process preferred
• Customer Service experience required
• Prior cash handling experience required
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.

Currently located in or willing to relocate to Bristol, VA area

Entry level

Full-time

Marketing, Public Relations, and Writing/Editing

Hospitality

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

#HARDROCKBRISTOL

21+

Software Powered by iCIMS

Referrals increase your chances of interviewing at Hard Rock Hotel & Casino Bristol by 2x

Apply BELOW