CASHIER - CAGE

CASHIER - CAGE role at Hard Rock Hotel & Casino Bristol

The incumbent in this position is responsible for providing superior service to both internal and external guests, and for performing varied cashier functions in a pleasant, efficient, and honest manner.

ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Quickly and accurately makes change, cashes checks, and processes fills.
• Writes receipts for payouts and other documents; inputs and accesses information on the computer.
• Greets patrons and offers efficient, timely customer service during all window transactions.
• Uses current technology to obtain customer credit information, field incoming calls, and coordinate work with fellow employees.
• Maintains bank balance and keeps work area clean and supplies stocked.
• Completes any required paperwork.
• Performs any additional duties as assigned by the shift supervisor.
• Customer facing transactions:
• Front Money and Safekeeping transactions
• Currency exchange
• Check cashing
• Credit card cash advance
• Ticket related transactions
• Required to complete all related documentation with accuracy.
• Balances specific assigned areas with accuracy.
• Adheres to Internal Controls and Standard Operating Procedures.
• Adheres to all AML/Title 31 regulations.
• Follows all company policies and procedures.
• Adheres to all Virginia Lottery Regulations.
• Other duties as assigned.

• Attend seminars when needed.

Education and/or Experience Requirements: (Related education and experience may be interchangeable on a year for year basis)

• High School diploma or equivalent required.
• Prior cashier or teller experience preferred.
• Good arithmetic skills preferred.

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be well‑groomed and in appropriate uniform with appropriate license visible at all times.
• Must be twenty‑one (21) years of age.

• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Basic math skills.
• 10‑Key calculator.
• Prior cashier or teller experience strongly preferred.

• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Communicate effectively with outside contacts and all levels of team members.
• Review, comprehend, analyze, and assimilate reports, information generated on and by the computer and other necessary documentation.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Balance bank at end of shift.
• Identify and accurately cash different denominations of cash currency, checks, etc.
• Stand 100% of the time in a noisy environment.
• Lift based on assigned areas.