Health Care Assistant​/Care Co-ordinator

We are seeking a compassionate, organised and motivated Health Care Assistant / Care Co-ordinator to join our busy GP practice. This is a varied and rewarding role that combines traditional Health Care Assistant duties with the additional responsibility of care co‑ordination, supporting patients to navigate services and receive high-quality, joined-up care.

The successful candidate will work as part of the multidisciplinary primary care team, delivering essential clinical support such as phlebotomy and health checks, while also playing a key role in coordinating care for patients with long‑term conditions, complex needs or vulnerabilities. This includes liaising with clinicians, community services and external agencies to ensure patients receive timely, appropriate and person‑centred care.

This role is ideal for someone who is patient‑focused, proactive and highly organised, with excellent communication skills and a genuine commitment to improving patient outcomes within primary care.

This job is not open to applicants from outside the UK.

The successful candidate may already be practising as a Healthcare Assistant or may have worked in a similar care environment and have an interest in Primary Care and developing their skills further. A core element of the role is phlebotomy (blood taking) but the remit of the job is varied.

We are a friendly practice in the Bedminster Down.

The Lennard Surgery team prides itself on collaborative working, good support, a forward‑thinking, can‑do attitude, and an excellent social environment.

The Lennard Surgery team is comprised of 9 doctors, 5 nursing staff, pharmacists, physio, paramedic, and an administrative/management/reception team of 17.

We strive to provide a balance of work and life, whilst providing continuity of care for the satisfaction of our 8,600 patients and our practice team.

We offer our team:

Whats App groups to keep you in the "know" and social, a comfortable common room with free fresh ground coffee, teas, squash. We have an ethos of teamwork and support which is why we love to all get together at lunchtime and chat about our day.

Access to the NHS pension.

Cycle to Work scheme.

Health Care Assistant Duties

Undertake clinical tasks under the direction of registered clinicians, in line with training and competencies.

Carry out routine observations including blood pressure, pulse, height, weight, BMI and urinalysis.

Perform phlebotomy and ECGs (if trained).

Support chronic disease management clinics (e.g. diabetes, asthma, COPD).

Carry out health checks, wound care, dressings and compression bandaging.

Prepare patients and clinical areas for procedures, ensuring infection prevention and control standards are maintained.

Accurately record clinical information in the patient’s electronic record.

Manage stock, equipment and clinical supplies as required.

Coordinate care for patients with long‑term conditions, complex needs or vulnerabilities.

Act as a point of contact for patients, families and carers to help navigate services.

Work closely with GPs, nurses, PCN staff and community teams to ensure joined‑up care.

Support care planning, reviews and follow‑up appointments.

Identify patients who may benefit from additional support, signposting or proactive care.

Maintain accurate records and ensure information is shared appropriately.

• NVQ Level 2 or 3 in Health and Social Care (or equivalent) or willingness to work towards.
• Phlebotomy and ECG training.

• Experience working in a healthcare or care setting.
• Good IT skills and ability to use clinical systems.
• Experience of working in primary care.
• Experience of working in a GP practice.

• Good organisational and time‑management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good IT skills and ability to use clinical systems.
• Knowledge of local health and community services.
• Experience in care coordination or supporting patients with long‑term conditions.
• The role may require flexibility to meet service needs.
• The post holder is expected to support the values and objectives of the practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.