Care Navigator

The Old School Surgery and UWE Health centre Frenchay, are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.

Full and part time hours considered, and this will also include very occasional Saturdays.

You will be required to work across both of our sites subject to business need.

Unfortunately we do not offer sponsorship for this role, and you must have the right to work in the UK.

Strictly no recruitment agencies.

Due to the high number of applicants, we cannot provide individual feedback.

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.

Using our online patient access system (Klinik) to monitor online patient requests, and triage patients accordingly.

Booking appointments for GP clinics and other practice clinicians as required ensuring correct information is provided.

Ensuring that accurate information and messages are passedto the Doctors and other surgery staff.

Dealing with all telephone queries/requests from patient sand acting as a liaison with GPs and other practice clinicians.

To participate in in-house training, or other training as required.

To respect and maintain all aspects of confidentiality relating to Patients, Staff and Practice.

Any other duties which might reasonably be expected of thepost.

The Old School Surgery is based in a beautiful old Victorian school, set opposite the lovely central Fishponds Park and St Marys Church. We have a branch surgery at the University of the West of England housed in the middle of this vibrant campus. Excellent, enthusiastic and competent clinical and non-clinical teams.

Strong green ethos - Old School Surgery is a Greener Practice.

Responsibility for local care homes.

Strong links with local social prescribing service with social prescribers working within the practice

Health and well-being staff representative.

Daily breaks, lunchtime meet up, free fresh coffee and tea, fresh fruit and snacks

Whatsapp Groups to keep you in the know and socialise

Positive social purpose commitment to reducing health inequalities in our patients.

Easy cycling and road links and a secure bike shed with heated clothes dryer, changing room and shower facilities. We offer the cycle to work scheme (two of them in fact to get the best range of cycles available)

Amazing private staff sun terrace with comfortable sofas, umbrellas and space to chill.

Primary Responsibilities

The following are the core responsibilities for the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Maintain and monitor the practice appointment system.

Identify and book appointments and home visits in line with practice protocols.

Process personal, telephone and e-requests for appointments.

Deal with vulnerable people safely and appropriately as they present in person or by telephone.

Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately.

Understand how to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them appropriately.

Deal with requests from patients and clinical team members for emergency calls, following protocols and dialling 999 as required.

Signpost patients to correct services.

Process incoming and outgoing mail.

Initiating contact with and responding to, requests from patients, team members and external agencies.

Liaising with external agencies such as hospitals and community services.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into the patients healthcare records as necessary.

Process requests for…