Coordinator - SPA; Part Time

Overview

Under the direction of the Spa Manager, the Coordinator qualifies inquiries and develops new business from prospective corporations and guests. The Coordinator manages all Butler and VIP guest reservations, handles contractual agreements for spa appointments, food & beverage, special events, and occasions, and ensures effective communication across departments to meet group needs while maintaining superior client relationships.

• Promote positive public relations and create an enjoyable atmosphere for all
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Organize group reservations, mapping, blocks, and billing
• Answer phones and book reservations
• Manage Butler and VIP Guest reservations
• Managers Book4
  
  Time bookings to ensure maximum revenue
• Keeps managers informed when we have large capacity days where we may need additional staffing
• Take care of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service and through policies, procedures, regular communications and on-going training to all team members on responsible alcohol service and compliance
• Generate incremental revenue through upsell supports the sales effort in regards to both repeat and new groups.
• Research and solicit new business over the telephone, in person or through exhibits at trade shows, chamber events, etc and maintain effective communication with established clientele
• Visit all high end local business within target market
• Proactively pursue business and follow up on all leads, create a comprehensive sales kit
• Create and maintain database of leads and contacts
• Negotiate all sales contracts including plan, upsell and detail the program with the Guest including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
• Conduct professional site inspections with guests to view and tour space and property amenities
• Prepare and maintain corporate files, records, correspondence and reports to ensure compliance with established departmental policies and procedures
• Presence and active engagement at company events
• Greet guests at beginning of events and follow up to determine satisfaction at completion
• Act a liaison between guest and support departments to ensure complete guest satisfaction with-in all areas of the property
• Work with third party companies such as exposition and decor companies on client’s behalf to be sure client’s needs are met
• Maintain detailed files, records and accurate recording of information in regards to correspondence with clients as well as forecasting and consumption
• Anticipate and handle customer complaints and or problems to ensure quality product delivery, customer satisfaction and repeat business

• High school diploma or equivalent required, as well as a minimum of three (3) years’ experience in a corporate group sales environment. Bachelor’s degree preferred in Hotel or F&B Management.
• Computer literate with demonstrated proficiency in Microsoft Office, Word, PowerPoint with high level of Excel proficiency.
• Strong communication and interpersonal skills required to interface with clients, management and other departments.
• Proven ability to provide courteous, friendly and efficient service and maintain composure and excellent guest…