Agent - Front Desk

AGENT I - FRONT DESK (FULL TIME)

Hard Rock Hotel & Casino Bristol

The Front Desk Agent is responsible for providing courteous front desk services to guests by delivering products and services that result in a pleasant hotel stay and overall gaming experience.

• Checking out any vacant and clean rooms and changing statuses of rooms in the rack.
• Running alert date reports.
• Reviewing out-of-order and off-market rooms on a daily basis for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
• Perform other duties as assigned.

• High school diploma or general education degree (GED) is required.
• 6 months of Front Desk/Hotel Operations experience.
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction.
• Must have exceptional phone etiquette.
• Must be able to work standing for long periods of time.
• Must be technologically savvy and be able to operate and enter information into a computer.
• Must possess basic math skills necessary to accurately calculate and process guest payments.
• Must be able to follow procedures in standard situations in which specific steps are involved.

• Ability to work flexible schedules, including nights, weekends, and holidays as required.
• Must possess strong mathematical skills specific to position responsibilities.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

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