Male ATTENDANT - SPA

Male ATTENDANT - SPA

Hard Rock Hotel & Casino Bristol

The Spa Attendant plays a key role in creating a clean, welcoming, and luxurious environment for all guests. This position supports daily spa operations by maintaining facility cleanliness, ensuring treatment rooms and relaxation areas meet Rock Spa standards, assisting providers with setup/turnover and delivering excellent guest service with a positive, professional attitude.

• Greet guest with a warm, friendly, professional demeanor
• Escort guests to locker rooms, relaxation lounges, or treatment areas as needed
• Anticipate guest needs and offer assistance proactively
• Maintain a calm, spa‑appropriate presence even during high volume days
• Support the Rock Spa culture of hospitality, consistency, and elevated service

• Maintain all spa facilities including relaxation lounges, locker rooms, hallway, vanity areas, and guest touchpoints
• Restock amenities (Towels, robes, slippers, beverages, cups, etc.)
• Empty trash, sanitize surfaces, and ensure laundry is completed and organized
• Monitor and maintain back‑of‑house cleanliness (Prep rooms, supply closets, laundry, etc.)

• Flip treatment rooms between services following proper sanitation protocols
• Ensure each room is stocked with linens, products, equipment, and supplies
• Assist massage therapists and estheticians with room set up or breakdown as needed
• Restock hot stones, remove dirty linens, refresh tables, and ensure equipment is wiped and stored properly

• Follow all Rock Spa SOPs, sanitation policies, and safety guidelines
• Assist with daily opening and/or closing duties, depending on shift assignment
• Inventory and organize back stock of linens, products, and supplies
• Immediately report maintenance issues, low stock items, or safety concerns to leadership
• Always uphold confidentiality and professionalism

• Communicate effectively with front desk, providers, and leadership
• Support the team during busy times (e.g., late guest arrivals, schedule changes, high volume days)
• Maintain a positive, can‑do attitude and willingness to help wherever needed
• Attend required trainings, and meetings

• Prior spa or hospitality experience preferred but not required
• Strong attention to detail and pride in maintaining clean, organized spaces
• Ability to lift up to 30 lbs and be on feet for long periods
• Excellent communication and teamwork skills
• Must be reliable, punctual, and willing to follow direction

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

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