IT TECH Part Time

Join to apply for the IT TECH - I (Part Time) role at Hard Rock Hotel & Casino Bristol
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3 days ago – Be among the first 25 applicants.

The IT Service Tech I role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

• Responsible for level 1 help desk support at Hard Rock Bristol.
• Includes systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, PCs, and printers.
• Available to work in a 24-hour, 7-day a week environment.
• Interface with company team members regarding computer program requests or problems.
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling systems maintenance, development, and programming projects, ensuring efficient, cost-effective, and timely completion.
• Stay abreast of the state of the art in computer technology and systems.
• Promote positive end user relations, high employee morale, and perform tasks or duties as assigned by department management.
• All other duties as assigned.

Minimum of five years’ work experience in a technical analytical position, responsible for managing server environments. Project Management skills are a definite asset.

• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access, Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one year of Information Systems experience or college-level coursework.
• A+ Certification highly desirable.

• Strong understanding of the organization’s goals and objectives.
• Present ideas in business-friendly and user-friendly language.
• Highly self-motivated with keen attention to detail.
• Proven analytical and problem‑solving abilities.
• Effectively prioritize tasks in a high‑pressure environment.
• Strong customer service orientation.
• Work in a team-oriented, collaborative environment.
• Communicate clearly and concisely, both orally and in writing.
• Maintain effective working relationships with contacts during work.
• Be flexible to work varying shifts and time schedules as needed.

21+

Mid-Senior level

Part-time

Information Technology

Hospitality

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