Crew Member, Retail

ULTM
010-Bristol-Euclid
1309 Euclid Ave
Bristol, VA 24201, USA

Site Manager or Assistant Site Manager (varies based on business need)

DIRECT/ INDIRECT REPORTS:

None

EFFECTIVE DATE:

6/1/2025

The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. This hands‑on, versatile role requires flexibility and a team‑first mindset. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer‑facing sales and service needs. Whether vacuuming interiors, guiding vehicles into tunnels or rotating to assist at the kiosk, Crew Members wear many hats and serve as an essential part of daily site operations.

• Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
• Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
• Guide vehicles safely into and out of the tunnel, ensuring proper alignment and wash readiness
• Perform vehicle inspections prior to entry to identify visible damage and prevent claims
• Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
• Dry, polish, and detail vehicles interior and exterior when applicable, including express and full‑service options
• Explain and promote wash packages, memberships, and current promotions as needed
• Rotate between responsibilities (vacuum, tunnel, drying, kiosk, ) based on business needs and manager direction
• Assist in opening and closing duties, including basic maintenance checks and site organization
• Perform general site cleaning and upkeep sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
• Perform routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Follow all safety standards, operational procedures, and company policies
• Perform other duties as assigned to support the team and site performance

• High School Diploma or equivalent preferred, not required
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Previous experience in customer‑facing or outdoor role preferred, not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge

• Working knowledge of car wash operations and equipment functionality
• Familiarity with membership programs and wash packages
• Understanding of basic vehicle surfaces and proper cleaning techniques

Skills

• Strong customer service skills with the ability to create joyful, memorable guest experiences
• Effective verbal communication, especially when directing vehicles or addressing guest questions
• Basic sales skills to support membership promotion and upselling when needed
• Organizational and multitasking skills in a high‑volume, outdoor work environment

Abilities

• Ability to adapt quickly and shift between tasks based on operational needs
• Ability to work both independently and as part of a team
• Ability to stay alert and safety‑focused while working around moving vehicles and machinery
• Ability to follow directions, retain training, and work efficiently with minimal supervision
• Ability to maintain a cheerful outlook and professional demeanor during high‑traffic periods
• Ability to work flexible hours, including evenings, weekends, and holidays

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including…