Resident Liaison Officer

Location: Lambeth

At Ignite Recruitment Services we strongly believe in “being of service” to our clients. We make it a point to ensure that the experience candidates and clients have with us is only a positive one.
Our client is now looking for a Resident Liaison Officer.

Job Title:

Resident Liaison Officer

Salary: £32,000 – £35,000 per annum

Location:

Lambeth

Employment Type:

Permanent
Probation Period: 6 months

Working Hours:

Monday to Friday

Company Overview

Our client is a leading repairs and refurbishment contractor operating predominantly within the public sector housing market. They are committed to delivering high-quality construction services while placing residents at the heart of every project, ensuring a positive and supportive customer experience throughout all refurbishment and repair works.

Role Overview

The Resident Liaison Officer (RLO) will act as the primary point of contact between residents and site-based construction teams during planned refurbishment and repair works. The role focuses on maintaining clear communication, managing resident expectations, and ensuring concerns are handled professionally and efficiently.

This position suits a proactive, well-organised individual with strong interpersonal skills, resilience, and a customer-focused approach.

Key Responsibilities

* Act as the first point of contact for residents affected by refurbishment and repair works

* Build and maintain positive relationships with residents, addressing concerns promptly and professionally

* Organise and attend resident meetings to communicate work schedules, access requirements, and expectations

* Provide regular updates to residents and internal stakeholders on project progress

* Manage resident complaints and issues, escalating where necessary to ensure timely resolution

* Conduct pre-entry surveys and inspections to identify potential issues prior to works commencing

* Maintain accurate records of resident interactions, complaints, and resolutions

* Ensure compliance with health and safety regulations and internal company procedures

* Liaise closely with site teams, project managers, and subcontractors to support smooth project delivery

* Provide additional support to vulnerable residents throughout the works where required

Required Skills & Experience

* Minimum of 3 years’ experience within the public housing sector in a customer-facing role

* Strong working knowledge of Microsoft Office (Excel, Word, Outlook)

* Excellent communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders

* Strong problem-solving skills and the ability to remain calm under pressure

* Highly organised with strong attention to detail and a proactive approach to work

* Full UK driving licence and access to a vehicle (essential)