SRE Engineer

About RicohA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

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Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home t you will be doing

As a Site Reliability Engineer, you will play a key role in driving reliability, performance, and operational excellence across Ricoh’s hybrid cloud and on‑prem environments. You will help shape SRE practices, support incident and problem management, embed automation, and ensure infrastructure operations meet the highest security and compliance standards, including ISO 27001.This is a hands‑on technical role with significant influence across engineering, architecture, security, and operational teams.

Responsibilities Include:

Delivering against SLIs, SLOs and managing error budgets for core services

Implementing standards for availability, latency, performance, capacity, and scalability

Leading and contributing to root‑cause analysis and major incident reviews

Supporting a blameless post‑mortem culture with clear action tracking

Defining and implementing SRE practices, tooling, and engineering standards

Driving infrastructure‑as‑code and automation across Azure and on‑prem Improving image bakery pipelines for secure, repeatable server builds

Embedding observability using metrics, logs, traces, and effective alerting

Ensuring all practices align with ISO 27001 and internal security frameworks

Managing automated patching, vulnerability remediation and configuration compliance

Building dashboards and KPIs for reliability, MTTR, change failure rate, capacity and operational trends

Reducing operational toil through automation and improved tooling

Supporting the delivery and evolution of the SRE roadmap aligned to Ricoh’s transformation strategy

You will ideally have Technical Skills & Experience Proven experience in Site Reliability Engineering or Production Engineering within medium to large‑scale environments

Strong knowledge of Azure and on‑prem infrastructure (IaaS, PaaS, networking, identity, storage)
Hands‑on experience with infrastructure‑as‑code (Terraform, ARM/Bicep), configuration management (Ansible, Power Shell DSC), and CI/CD tooling (Azure Dev Ops, Git Hub Actions)

Experience with monitoring and observability stacks

Solid understanding of OS fundamentals (Windows/Linux), security, networking

Background in scripting or software development (Power Shell, Python, Go)

Experience with containers and orchestration (Docker, Kubernetes, AKS)
Familiarity with ITSM practices and platforms such as Service Now Experience  operating in ISO 27001 or similar regulated environments

Business & Interpersonal…