Shopify Plus Ecommerce Platform Manager

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation  more information, please visit  . Shopify Plus Ecommerce Platform Manager Location .London UK- 3 fixed days a week About the Role We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimising our Shopify Plus ecosystem of 400 stores worldwide This role requires both business and technical acumen with an end-to-end understanding of D2C architecture spanning storefronts integrations operations and data flows

As part of our team of Shopify Plus platform you will oversee its setup configuration and ongoing performance ensuring that our stores run smoothly securely and efficiently You will act as a subject matter expert providing technical proficiency documentation training and Handson problem-solving while enabling new capabilities and integrations across the business

This is a pivotal role for someone passionate about eCommerce technology platform scalability and operational excellence in a high growth global environment

Key Responsibilities Setup configuration and ongoing management of Shopify Plus instances integrations and upgrades

Oversee and optimise the end-to-end D2C architecture including integrations with PIM OMS WMS Finance CRM and Reporting systems

Manage user permissions access controls and customer data privacy requests deletions data access

Implement and manage Shopify Flows and customer service workflows as needed

Partner with territory platform managers to align global standards and share best practices

Translate complex business problems into scalable technical solutions and work with engineering teams on frontend and backend design

Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution

Create maintain and deliver technical documentation process guidelines and user training materials

Act as a bridge between technology and business teams communicating platform capabilities and enabling adoption

Continuously refine document and train teams in platform usage to improve performance and efficiency

Qualifications Experience3-5 years technical management experience in eCommerce with Handson Shopify Plus expertise in Mult instance global environments

Proven experience with PIM OMS and WMS systems
10 years IT Business Analysis or technical solution design experience including at least 3-5 years in eCommerce

Strong working knowledge of Shopify frontend standards APIs and data structures

Track record of translating requirements into practical innovative solutions

Skilled in technical documentation requirements gathering and architecture diagramming

Proficient in tools for process design technical specification and knowledge management

Demonstrated ability to deliver on time manage multiple priorities and work both independently and collaboratively

Excellent written and verbal communication skills for both technical and business audiences

Degree in Information Technology Engineering Business or related discipline