Director, ServiceNow Business Services, Risk & Security Product Manager

Director, Service Now Business Services, Risk & Security Product Manager Why Us!

At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition

Job Purpose The Director, Service Now Business Service, Risk & Security Product Manager leads a group of related Products within a Service Now Platform & Enterprise Tools Domain, ensuring they deliver measurable value, support business processes, and are continuously improved. They work closely with the SD, Service Now Platform & Enterprise Tools to translate functional goals into product roadmaps and provide direction to Product Owners on prioritisation, delivery focus, and product performance.

The Service Now Business Service, Risk & Security Product Manager ensures Integrated Risk Management, Vulnerability Response, CSM, HRSD, LSD modules are usable, compliant, secure, and efficient to operate, while fostering a culture of agile delivery, value realisation, and continuous improvement across Service Now Platform and Enterprise Tools.

Key Responsibilities:

Translate functional strategies provided by the Senior Director, Service Now Platform & Enterprise Tools into actionable product roadmaps and delivery priorities across a related group of Risk & Security Product Manager ensures Integrated Risk Management, Vulnerability Response, CSM, HRSD, LSD modules.  Provide direction and coaching to Product Owners, ensuring requirements are well-defined, business cases for investment are robust, backlogs are prioritised to support business goals, architectural guidance, compliance needs, data-driven decisions, Fin Ops considerations, and domain ecosystem dependencies through cross-functional partnering.

Partner with business stakeholders to understand pain points, process challenges, and improvement needs, shaping product enhancements and technology-enabled opportunities. Oversee delivery execution across the product group, ensuring the quality, usability, stability, and supportability of released features and services. Promote agile and iterative delivery practices (e.g. SaFe, Scrum), supporting incremental value release, transparency of priorities, and improved collaboration with business users.

Act as the escalation point for critical product performance, delivery issues, and dependency conflicts, addressing risks and facilitating decisions. Champion the adoption of user-centred improvements, business process optimisation, and automation opportunities that reduce cycle time and enhance user experience. Ensure effective risk, security, and compliance management (e.g. ISO controls) across the product group, embedding relevant controls in partnership with security and compliance SMEs.

Support Solution Architects in shaping cross-product and cross-platform solutions, ensuring Product Owners manage dependencies to deliver integrated outcomes. Track and report performance against agreed KPIs for the product group, driving continuous improvement activities to maximise value for the Domain. Provide financial oversight of the domain, including product budgets and internal/external team resourcing costs, to inform strategic decision‑making and ensure alignment with GSK’s financial objectives.

Why You!

We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience Industry certifications highly desirable (e.g.…