Senior macOS IT Support Engineer

London, Greater London, South East, England
46000 - 52000 per annum, Benefits:
Good perks and benefits Senior IT Support Engineer – macOS / Jamf | Central London W1 | Competitive Salary + Benefits Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?

Join a dynamic and established media agency in Central London, working in a friendly, collaborative and people-focused environment.

We’re looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others.

What You’ll Get Competitive salary and benefitsA friendly, collaborative and informal working environmentA central London W1 office location

The opportunity to work in a predominantly macOS-focused environment

Exposure to a broad range of modern workplace technologies

The chance to take on increasing responsibility as your career develops️ What You’ll Be Doing Provide high-quality, hands-on IT support to users across the business

Act as a key point of escalation for more complex technical issues

Support a predominantly macOS and Apple environment

Administer and support Jamf Pro Manage Mac Books, iPhones and other Apple technology

Support Google Workspace and Microsoft 365

Work with other technologies like Entra , Intune and endpoint management tools

Support a smaller Windows environment where required

Manage device provisioning, deployment, patching and lifecycle activities

Support joiners, movers and leavers

Troubleshoot hardware, software, connectivity and user issues

Maintain documentation and knowledge resources

Identify opportunities to improve processes and automate repetitive tasks

Provide technical guidance and mentoring to more junior team members

Work closely with users and colleagues in a highly visible, office-based role

What You Bring Strong commercial experience within IT support or end-user technology

Excellent macOS / Apple support knowledge

Hands-on experience with Jamf Pro Good knowledge of Google Workspace and/or Microsoft 365

Experience with endpoint and device management

Exposure to other technologies such as Intune and Entra IDThe ability to support both Apple and Windows environments

Strong troubleshooting and problem-solving skills

Excellent communication and customer-service skills

Confidence taking ownership of complex and escalated issuesA collaborative approach and willingness to share knowledge with others

Bonus Points Experience in a media, creative or fast-paced environment

Experience with automation or scripting

Knowledge of AI tools or AI-driven approaches to IT support

Apple or Jamf certifications

Experience with video conferencing and workplace technology

Exposure to endpoint security, networking or infrastructure troubleshooting

Bash or Python scripting

This is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop.

If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you. Apply today!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability.

We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Apply Here Anne Rooke Lead Consultant, macOS, Cross-Platform and Software Engineering