Incident Command Manager

Lead the Major Incident capability for critical technology, with a specific focus on payments and financial crime platforms. You will command crisis response, manage executive communications, and drive continuous operational improvement across an engineering-led Organization.,

• Incident Command:
  Lead Sev1/Sev2 incidents, chair recovery bridges, and coordinate cross-functional teams.
• Senior Escalation:
  Act as the ultimate escalation point for critical business and regulatory outages.
• Executive Comms:
  Own transparent, high-level communications for stakeholders and executives during incidents.
• Governance & Remediation:
  Run Post-Incident Reviews (PIRs), track preventative actions, and maintain severity runbooks.
• Operational Readiness:
  Run resilience simulations and ensure new services are tested and fully supported before go-live.
• Crisis Leadership:
  Proven track record in Major Incident or Crisis Management.
• Domain Expertise:
  Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems.
• Tech & Frameworks:
  Strong understanding of modern ITSM, SRE principles, and observability.
• Regulatory
  
  Experience:
  
  Comfortable operating and communicating within highly regulated environments.
• Collaboration & Influence:
  Ability to translate technical issues for executives and align Engineering, Product, and vendor teams during a crisis.

This role will operate on a 4 day working week consisting of 10 hours per day and will also include on call shifts 1 in 4 weeks. Specific times can be supplied upon application conversations.

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

• Location Greater London, England, UK
• Industry IT
• Rate GBP per day
• Company Barclays