Shop - Logistics Solutions & Operations Manager

Position: TikTok Shop - Logistics Solutions & Operations Manager
The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support Tik Tok Commerce across global markets.

We are looking for a Logistics Solution Operations Manager who combines strong operational expertise, product thinking and data-driven problem-solving capabilities to design, launch and optimise logistics solutions for the UK market.

- Allocation Strategy & Operations Optimisation
- Own daily parcel allocation strategies across different carriers, seller segments, industries and logistics service models, balancing delivery speed, service quality, capacity and cost.

- Develop and optimise carrier volume allocation rules, cost saving strategies based on carrier capabilities, network coverage and operational performance.

- Work closely with Product, Technology and Data Science teams to improve allocation algorithms, volume forecasting and carrier selection.

- Proactively identify operational inefficiencies through data analysis and translate insights into actionable optimisation strategies.

- Logistics Product & System Capability Development
- Translate complex operational challenges into scalable product and system solutions, acting as the key interface between Logistics Operations, Product and Technology teams.

- Independently develop Business Requirement Documents (BRDs), covering business problems, functional requirements, operational workflows, expected benefits and success metrics.

- Drive the end-to-end product delivery process, including requirement prioritisation, solution design, UAT, phased rollout and post-launch optimisation.

- Design and continuously improve operational SOPs, system workflows and automation capabilities to enhance efficiency and scalability.

- Leverage product and technology capabilities to solve complex operational problems and reduce manual intervention.

- Industry Solutions & New Logistics Service Launch
- Design and implement industry-specific logistics solutions based on seller characteristics, parcel profiles, delivery requirements, customer experience and cost sensitivity.

- Develop and optimise logistics solutions including PUDO, reverse logistics, high-value parcel services, new carrier integrations and customised delivery models.

- Collaborate with Procurement, Carrier Operations, Product and Technology teams to launch new logistics providers and operating models.

- Independently manage the full solution lifecycle from business analysis and solution design to pilot testing, controlled rollout and full-scale launch.

- Evaluate solution feasibility, operational performance, cost efficiency and scalability, driving continuous improvement based on test results.

- Data-driven Problem Solving & Business Impact
- Proactively identify critical operational issues through data monitoring, deep-dive analysis and structured root-cause investigations.

- Analyse logistics performance across sellers, carriers, parcel journeys and service models to identify opportunities for speed, experience and cost improvement.

- Translate data insights into clear priorities, executable action plans and measurable business outcomes.

- Drive cross-functional projects to continuously improve E2E Lead Time, On-Time Delivery, DNR, Aging, Lost Parcels, Cost per Parcel and operational…