College Services Assistant

About the Role

Looking for a Rewarding Administrative Role Where Every Day Makes an Impact? Become a College Services Assistant Supporting Student Success.

As a College Services Assistant
, you’ll play a key role in delivering effective and efficient administrative support as part of our busy College Support Services team.

This is a varied and rewarding role where no two days are the same. Your responsibilities will include:

• Supporting the processing of student enrolments, applications, exams, and enquiries using corporate data systems
• Providing excellent customer service to students, staff, and visitors
• Assisting with the day‑to‑day operation of the Service Help Desk
• Reviewing and monitoring logged jobs and liaising with the appropriate support teams
• Coordinating pool vehicle bookings and helping ensure services run smoothly
• Contributing to a professional, organised, and student‑focused college environment

This opportunity is ideal for someone who is organised, proactive, and enjoys working in a fast‑paced team environment where they can make a real difference to the student experience.

• Generous Annual Leave – 24 days per annum plus 5 additional days after 5 years of service
• Learning and Development Opportunities – 3‑4 paid group development days per year, bespoke programmes such as the Aspiring Leaders Development Programme and strong internal progression (1 in 3 roles are filled internally)
• Exclusive Discounts & Perks – restaurant, grocery, retail and holiday discounts, car leasing and tech purchasing schemes, on‑site nursery
• Flexible Personal Leave – time off for your child's first day at nursery or school, moving homes and for interviews
• Well‑being and Health Support – generous sick pay, counselling services, discounted gym membership at Canterbury College
• Culture and Recognition – participation in Community Days and an annual Staff Celebration Day, an eco‑friendly organisation committed to net‑zero by 2030
• Competitive Pension Scheme – 18 % employer contribution

We are seeking someone to join our team as a College Services Assistant
. The role is based in an open office, requiring the ability to focus on tasks while handling calls and enquiries.

Your duties will involve working with staff, students and external stakeholders. Excellent customer service, organisation and the ability to meet tight deadlines with accuracy are essential.

Key responsibilities include processing curriculum applications for the forthcoming academic year and current short courses, daily reception and administration functions, timetabling, student enrolment, student records and exam processes.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are required to uphold safeguarding responsibilities, and we conduct necessary checks, including Enhanced DBS and referencing, in accordance with our obligations as a designated establishment.

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase diversity within our workforce. We hold the Positive About Disability Award and are a Disability Confident Employer. We also commit to supporting care leavers and former Armed Forces personnel and encourage all candidates to disclose relevant information via their application.