Receptionist - St Peters Surgery

Invicta Health is recruiting for a Receptionist to join the team on a part time basis at St Peters Surgery.

Working hours per week: 20.5hours

Fixed term for 12 months

Working pattern:
Monday 8- 1.30 pm, Tuesday 1.30- 6.30 pm, Thursday 1.30- 6.30 pm, Friday 1.30- 6.30 pm.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

As an Administrative Receptionist, you will provide an important role in supporting the practice team with the day-to-day running of the practice by undertaking avariety of general and clinical administration duties. You will act as thefirst point of contact for patients contacting the practice, and work effectively to receive, assist, and direct them in accessing the appropriate healthcare professional or service in a courteous manner ensuringconfidentiality.

You will provide a welcoming, friendly, and positive image to patients and visitors either in person, via email or via the telephone,portraying the practice in the highest possible professional basis.

Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?

• Learning and Development opportunities
• Progression opportunities
• Competitive annual leave entitlement
• Incremental pay progression
• Approved blue light card provider
• Salary Sacrifice Schemes
• Car Lease Scheme
• Employee Assistance Programme

Front Desk

Tend to the front desk ensuring to greet patients and visitors on theirarrival to the practice in a welcoming manner.

Ensure all patients and visitors to the practice are signed in anddirected to the relevant waiting area.

Inform the relevant host for example, the GP, Nurse or Practice Managerof any patients or visitors arrival.

Accept payments and issue receipts for non-NHS services.

Book ambulances/appropriate transport for patients according to protocols.

Assist patients with requests for Blood Forms, Urine Forms and Xrayforms, printing where necessary.

Keep the reception area, noticeboards, and leaflet dispensers clean, tidyand free from obstructions and clutter.

Support in ensuring the reception area remains a calm environment forall. Politely and safely addressing any disruptive behaviours, escalating to management where appropriate.

Registrations and Appointments

Process registrations both regular and temporary in the absence of the Registration Clerk ensuring complete information and appropriate .

Assess and analyse patient needs to ensure an appointment is required andif so, booked with the correct and appropriate healthcare professional.

Book, amend and cancel general (GP/Nurse), clinic (Flu), QOF, special allocationservices (SAS) and third party (Physio) patient appointments in line withpractice appointment procedures, ensuring coding is completed where necessary and optimum efficiency of the appointment system.

Monitor the incoming E-Consult messages booking an appropriateappointment or directing to the most appropriate department.

Monitor the 111 clinical screen and directing as appropriate

Ensure that patients without appointments but who need 'urgentconsultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgencyin accordance with the Practices protocols.

Once trained, chaperone patients to their GPappointment as and when requested.

Arrange security for Special Allocation Service (SAS) appointments where necessary.

Prescriptions and Certificates

Receive and process prescription requests in the absence of the Prescription Clerk accurately and in accordance with practice guidelines

Raise any prescription queries…