Sales Process Manager

Sales Process Manager - Aylesford

Salary:
Highly competitive

Permanent Role

Our client, a well-established manufacturing business, is seeking an experienced Sales Process Manager to oversee the full cradle-to-grave commercial cycle. This is a pivotal role within a fast-paced internal sales office, ensuring enquiries become accurate quotations and orders flow smoothly into production.

You'll play a key part in improving processes, enhancing customer experience, and supporting a dedicated team. This role offers variety, responsibility, and the chance to make a meaningful operational impact.

• Managing estimating, order processing and production scheduling
• Ensuring quotations are accurate, commercially aligned, and completed within expectations
• Liaising with customers, internal sales teams and area managers
• Recording key information in ERP and CRM systems
• Delivering essential administrative tasks such as invoicing and order progression
• Ensuring all orders meet required standards and deadlines
• Scheduling customer orders and communicating with production teams
• Escalating urgent orders and updating all relevant logs
• Meeting KPIs and reporting to management
• Supporting wider departments when needed
• Guiding team members and driving continuous process improvement
• Ensuring compliance with ISO
  9001 procedures

• 2-5 years' experience in a commercial admin or management role
• Strong leadership and workflow coordination skills
• Commercial understanding of the construction terms of the contract
• Excellent communication, bridging technical and sales teams
• Proven customer service excellence
• Strong IT abilities, especially in Excel
• ERP and CRM experience
• High accuracy, pace, and ability to prioritise
• Professional, detail-focused mindset
• Transferable industry experience (HVAC beneficial but not essential)

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.