Operations Coordinator- Repair; Cleveland

Operations Coordinator
- Repair (Cleveland)

Operations Coordinator-Repair role in Cleveland, OH. Responsible for performing all administrative duties associated with the service operations department to ensure efficient and cost‑effective operations.

• Review Dispatch callback report to identify all callbacks held for morning service
• Verify manpower has been assigned
• Review unassigned tickets with service superintendent or service manager
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching
• Review work in progress report weekly and provide update to regional shared services
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #
• Maintain and track field employee vacation requests and enter into Ops tracking system
• Act as liaison between the branch operations and regional dispatch
• Assists mechanics with information technology downloads on mobile devices and into other systems, ordering, brochures and tools. Order new phones and replacements for service and repair department
• Assists managers with safety meetings and maintains documentation
• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
• Performs research and review for Service Manager – which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
• Assign assistant tickets to mechanics, as needed
• Compile data and complete reports for high profile service accounts, as needed
• Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
• Review open ticket report and submit to regional dispatchers
• Review invoice on-hold reports and work with Regional Procurement Department to correct
• Order uniforms for service
• Manage vehicles and submit change forms to Lease Plan (N/A if branch has office manager or warehouse supervisor)

• High school diploma or GED (general education degree); or one‑year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
• Some elevator repair administrative work preferred
• Oracle database knowledge preferred

Salary range: $22–$30 per hour. The role offers an annual incentive program.

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include: 15 days of vacation per year; 11 paid holidays per year; paid sick leave; up to six weeks of paid parental leave (available after 90 days of full‑time employment).

To apply, click the “Apply Now” button. For questions, email El with the job requisition number.