Field Equipment Service Technician

Pay Range:

Provided by Farmer Brothers. Base pay range: $25.00/hr - $28.00/hr your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Monday - Friday, 7:30 am - 4:00 pm, on-call required, including weekends.

Driving of 100-mile radius in most markets; regional travel may be needed.

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in “On Call” service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• Follow outlined service level agreements for customer programs.
• Manage and prioritize tasks to meet expectations.

• High school diploma or equivalent required.
• Minimum of 3 years of Mechanical and technical experience required.
• Previous food service experience preferred.
• Previous electrical, plumbing, HVAC, Tech Meter experience preferred.
• Valid driver’s license with clean driving record.
• Able to travel within 100+ mile radius of branch location.
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

• Good oral and written communication skills.
• Good customer service skills.
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicate effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers.
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration.

Not Applicable

Full-time

Information Technology

Food and Beverage Services