Field Service Technician

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

• Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues.
• Perform preventative, corrective, and breakdown maintenance on customer equipment.
• Identify root causes of failures and recommend durable repair solutions (not temporary fixes)
• Read and interpret service manuals, wiring diagrams, and engine fault codes
• Ensure all repairs are completed safely, efficiently, and to OEM standards

• Act as the primary company representative on customer sites
• Communicate technical issues clearly to operators, site managers, and decision-makers
• Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability)
• Build trust-based, long-term customer relationships through professional service delivery

• Identify and actively sell repair, overhaul, and preventative maintenance work
• Prepare and present clear, professional service quotes directly to customers
• Recommend additional services, parts, or upgrades based on machine condition and usage
• Follow up on quotes to secure customer approval and close service opportunities
• Operate effectively in an incentivized, performance-based compensation model

Travel:
Extensive travel to customer locations is required, with some overnight travel (up to 80%)

This position has no supervisory responsibility.

This position requires a high school diploma and a minimum of 3 years of experience performing service on major brand equipment and engines, and including electronic engine diagnosis and troubleshooting experience

• A minimum of 3 years of hands‑on experience with diesel engines, preferably working with compressors and generators.
• Ability to perform fault diagnostics (starting, power loss, overheating, emission issues)
• Repair fuel, air, cooling, lubrication, and exhaust systems
• Interpret engine fault codes and service manuals
• Familiarity with Tier 3/Tier 4 engines, sensors, ECUs, and basic emission components
• Ability to sell the repair and confidently explain to customers what failed, why it failed, and what happens if it's not repaired
• Translate technical issues into business impact (downtime, fuel consumption, reliability, safety risk)
• Ability to build clear, professional quotes on iPad/laptop
• Propose preventative actions, not just corrective repairs
• Recognize opportunities for engine overhauls, compressor builds, service kits, upgrades or accessories
• Comfortable being incentivized on sales results
• Technical service experience maintaining and repairing compressed air equipment, generators, or equivalent
• Forklift certification is required (company support available if needed)
• A valid driver's license is required

• Self-driven and able to work independently in a field service role
• Confident in identifying, quoting, and selling service work
• Strong communication skills with a customer-first mindset
• Strong ownership mentality
• Diesel engine diagnostics and fault isolation
• Knowledge of fuel, air intake, exhaust, cooling, and lubrication systems
• Understanding of engine electronic control systems (ECU, sensors, actuators, fault codes)
• Ability to troubleshoot starting, power loss,…