Customer Service Representative - Service Biller

About Us

Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts, and services are unmatched, both in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, refrigeration, and preventative maintenance plans to maximize the utility and efficiency of their industrial compressed air and vacuum systems for years of reliability.

We are seeking a motivated and detail‑oriented Customer Service Representative – Service Biller to join our team. The ideal candidate will handle customer invoice inquiries via phone and email, maintain a high level of professionalism, and provide excellent communication with customers.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Perform daily service billing through AEG’s ERP system.
• Review daily completed and started work orders with coordinators to ensure timely billing.
• Coordinate with sales, service, and parts departments to ensure seamless customer service.
• Identify and escalated invoicing issues to management as needed for investigation and resolution.
• Follow up on customer inquiries to ensure timely resolution and customer satisfaction.

• High school diploma or equivalent; a college degree is preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Excellent problem‑solving skills and the ability to think critically.
• Ability to multitask, prioritize, and manage time effectively.
• A positive, customer‑oriented attitude with a strong focus on customer satisfaction.
• Salesforce FSM/CRM experience is a plus.

• Experience handling high call volumes in a fast‑paced environment.
• Experience with service billing.
• Strong organizational skills and attention to detail.
• Ability to work well both independently and in a team setting.

Air Energy Group operates as a vital subsidiary within Flow Control Group (FCG), a leading solutions provider with a broad employee ownership program. Our employees benefit from competitive Medical, Dental, and Vision insurance, a 401(k) matching program, career growth opportunities, an employee referral program, paid time off and holidays, and parental leave.

FCG offers a learning platform with over 80,000 courses and a strong commitment to professional development through mentorship and a supportive environment.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Entry level

Part‑time

Other

Facilities Services