Customer Service Representative

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We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will handle customer inquiries via phone and e‑mail and service quotes. This role requires excellent communication skills and the ability to maintain a high level of professionalism with customers.

• Respond to customer inquiries via phone, e‑mail, and chat in a timely and professional manner.
• Perform daily service quoting.
• Maintain detailed records of service quotes, transactions, and feedback.
• Coordinate with other departments (sales, service, and parts) to ensure seamless customer service.
• Identify and elevate issues to management as necessary for further investigation and resolution.
• Follow up on customer inquiries to ensure timely resolutions and customer satisfaction.

• High school diploma or equivalent; a college degree is preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Excellent problem‑solving skills and the ability to think critically.
• Ability to multi‑task, prioritize, and manage time effectively.
• A positive, customer‑oriented attitude with a strong focus on customer satisfaction.

• Experience handling high call volumes in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Ability to work well both independently and in a team setting.

Competitive benefits package includes medical, dental and vision insurance, 401(k) matching, career growth opportunities, employee referral program, paid time off and holidays, and parental leave.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.