Operations Support Specialist, Customer Service​/HelpDesk

# Operations Support Specialist Nurse Care  Transportation - Methuen, MA 01844## Overview Salary Range $22.00 - $22.00 Hourly Position Type Full Time Job Shift Day Education  Level High School/GED## Description About the Position We are looking for a dependable, organized, and customer-focused Operations Support Specialist to join our Non-Emergency Medical Transportation (NEMT) team in Methuen, MA.This fast-paced office role involves handling incoming calls, documenting incidents, supporting daily operations, and communicating with clients, drivers, employees, and dispatch staff.

Key Responsibilities
* Call Handling:
Answer incoming calls, assist callers, document information accurately, and direct concerns to the appropriate team.
* Incident Reporting:
Record client and employee incidents, complaints, and safety concerns, escalating urgent matters promptly.
* Intervention Program:
Coordinate and track employee and driver intervention activities, follow-ups, and documentation.
* Vehicle Support:
Report vehicle breakdowns, mechanical problems, and safety concerns to the appropriate personnel.
* Operations & Administration:
Maintain accurate records, follow up on outstanding issues, and assist dispatch and management with daily office tasks.

Benefits
* Holidays off
* Two weeks of vacation
* 40 hours of sick time
* Medical, dental, and vision insurance
* 401(k) retirement plan

Work Schedule Monday–Friday | 6:00 AM–3:00 PM  40 hours per week, including a one-hour lunch break each day.

Location:

Methuen, MA — 100% onsite. No remote or hybrid work available.

Apply Today!

If you're bilingual, dependable, enjoy helping people, and can stay organized in a busy office, we'd love to hear from you!

Join our team and help keep our transportation operations running smoothly.

We are an Equal Opportunity Employer.## Qualifications
*** Required Qualifications***
* * Fluency in both English and Spanish, with the ability to communicate effectively in both languages.*
* * Strong verbal communication, active listening, and customer service skills.*
* * Excellent organizational skills and attention to detail.*
* * Ability to handle a high volume of calls and manage competing priorities.*
* * Basic computer proficiency, including email, data entry, and Microsoft Office or Google Workspace applications.*
* * Ability to document information accurately and follow established procedures.*
* * Strong problem-solving skills and the ability to exercise sound judgment when escalating issues.*
* * Ability to remain calm, patient, and professional during challenging situations.*
* * Ability to maintain confidentiality when handling sensitive client, employee, and operational information.*
* * Dependable attendance, punctuality, and the ability to consistently work the assigned onsite schedule.
**** Preferred Qualifications***
* * Previous experience in customer service, call center operations, office administration, or transportation support.*
* * Experience in NEMT, healthcare transportation, logistics, dispatch, or a related environment.*
* * Familiarity with call tracking, incident reporting, or transportation management systems.
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