Commercial Digital Solutions Manager

About North East Electrical

North East Electrical is looking for a full‑time Commercial Digital Solutions Manager to join our team in Brockton, MA. Shift: Monday‑Friday 8 am to 5 pm. Salary: $80,000–$100,000 plus annual bonus.

North East Electrical provides electrical products and services to contractors. Our mission is to bring electricity to offices, homes, factories, and other buildings while fostering a sustainable future.

The Commercial Digital Solutions Manager will develop, maintain, and implement digital strategies throughout North East with our associates and customers. Responsibilities include managing digital customer accounts, creating eLink profiles, testing website functionality, and demonstrating and selling North East Mobile App, Website, eLink, and any future digital solutions.

• Digital Training:
  Responsible for training internal North East teams on our digital capabilities. This includes but is not limited to:
  Webinars, in‑branch training and follow‑up on digital competency.
• Customer Development:
  Develop an understanding of customer business systems and how to integrate North East digital solutions into their business systems. Serving as a backup to the Solutions Specialist, help customers use digital solutions to become more efficient in their day‑to‑day activities.
• Web Maintenance:
  Serve as project manager for customer and product clean up. Schedule and manage regular calls with purchasing, credit and pricing departments to ensure data is being effectively managed.
• Digital Development:
  Help create development roadmap for website based on customer feedback for improvements on the website. Resolve digital product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; following up to ensure resolution.
• Open and maintain digital customer accounts by inputting customer information into Web Admin, Eclipse, and/or Conexiom.
• Assist Marketing/Digital Department with special projects, events, and promotions as needed.
• Research and report on industry and competitor trends as it relates to digital capabilities.

• Bachelor’s Degree (B.A. or B.S.) in a business‑related field.
• 2+ years of Marketing & customer‑facing Sales experience, OR equivalent combination of education and experience.
• Must be a self‑starter with the ability to work independently and with little supervision.
• Must possess strong planning, organizational and execution skills.
• Must have the ability to set goals and meet deadlines.
• Must possess excellent customer service skills.
• Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner.
• Must possess a proactive and positive team approach to problem resolution.
• Must have the ability to establish strong working relationships with co‑workers and management.
• Must be able to travel within our New England Region.
• Superior verbal and written communication skills.
• Extremely detail oriented and organized.
• Must be able to work on many projects simultaneously and deliver projects on schedule.
• Comfort speaking in front of executive‑level leaders.
• Familiarity with marketing automation tools such as Wrike, Marketo, Power BI, Microsoft Dynamics, etc.

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Associate Discounts
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer‑paid short‑ and long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military‑friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family…