Manager of Admissions, Capacity and Flow-Brockton Behavioral Health Center

Manager of Admissions, Capacity and Flow-Brockton Behavioral Health Center

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Position Summary

The Manager of Capacity and Flow is responsible for the effective management of patient flow through the facility, to include admissions, capacity optimization, and discharge planning while collaborating with a multidisciplinary team and key stakeholders to deliver exceptional behavioral health services. The ideal candidate will have a robust understanding of healthcare operations, strong leadership capabilities, and a commitment to improving patient flow and operational efficiency.

Position Details

Position: Manager of Admissions, Capacity and Flow
Department: Brockton Admin - Brockton Behavioral Health Center
Schedule: Full Time

Essential Responsibilities / Duties

• Lead and oversee the admissions team to ensure a streamlined, patient-centered intake process.
• Collaborate with Boston Medical Center's Emergency Department, including the Psychiatric Emergency Services (PES) team, consultation teams, and referral sources to facilitate timely and appropriate admissions.
• Evaluate and approve patient referrals, providing clinical insight and escalating concerns to senior leadership as needed.
• Coordinate with ancillary departments to ensure readiness for incoming patients, addressing special needs prior to admission.
• Develop, implement, and continuously refine policies and workflows to improve the efficiency and effectiveness of the admissions process.

• Collect, monitor, and analyze data related to patient capacity, admissions, discharges, and flow barriers.
• Identify trends and opportunities for improvement based on data-driven insights.
• Create detailed reports and dashboards for leadership review, offering actionable recommendations for optimizing operations.
• Present findings and updates during leadership meetings, cross-functional committees, and project teams.

• Recruit, train, and mentor admissions staff, fostering a culture of collaboration and accountability.
• Establish clear performance metrics and expectations for the admissions team.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Support cross-training initiatives to ensure staff readiness and adaptability to changing operational needs.

• Conduct on-site and remote clinical assessments of patient needs as part of the referral and admissions process.
• Collaborate with the multidisciplinary team, including psychiatrists, social workers, and case managers, to ensure appropriate clinical care pathways for admitted patients.
• Travel to off-site locations to perform assessments, liaise with teams, and support patient transitions.

• Partner with the care team to identify and address barriers to discharge, ensuring smooth transitions to post-acute care or community-based services.
• Work with key stakeholders to develop innovative solutions to flow challenges, minimizing delays in patient movement across the care continuum.
• Monitor and facilitate ongoing communication between inpatient and outpatient teams to ensure continuity of care.

• Serve as a liaison between Brockton Behavioral Health Center, Boston Medical Center, and other external affiliations, strengthening communication and collaboration across sites.
• Work closely with ancillary services, such as transportation, pharmacy, and dietary teams, to address logistical needs tied to patient flow.
• Represent the admissions team in multidisciplinary rounds and other key operational meetings.

Education

BSN required or ADN with bachelor’s degree in relevant healthcare field (e.g., psychology, sociology, healthcare management, education); MSN or master’s degree in other healthcare field preferred.

Certificates, Licenses, Registrations Required

Requires license to practice professional nursing as a Registered Nurse in the Commonwealth of Massachusetts.

Experience

Requires at least 5 years of clinical care/healthcare experience. Minimum of 2 year in behavioral health or hospital operations role, preferably with leadership experience.

Knowledge, Skills & Abilities (ksa)

• Extensive…