Medication Access Coordinator- Pharmacy Patient Liaison, Hybrid

POSITION SUMMARY

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on‑site pharmacy staffed with a care team of Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost.

The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a "hands‑on" approach to total quality patient care. This position is considered essential to the growth and maintenance of the specialty pharmacy business line and is at the core of supporting health system operating margin.

Management of specialty patients and their drugs is done in a manner that is similar to management of sales accounts. This hybridised role is a unique combination of patient service delivery and business performance. The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilising BMC's various tools and applications. It encourages patients to utilise BMC pharmacy to fully benefit from its superior patient care services.

Given that the Pharmacy Patient Liaison may be located in a clinical area, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Medication Access Coordinator

Pharmacy Patient Liaison

Full Time, Hybrid

• Patient Relationship Development and Client Sales – responsible for managing and growing the patient account base by recruiting and retaining specialty pharmacy services driven through BMC Health System

• Patient Liaisons are assigned specific responsibilities and given target goals and expectations in recruiting patients into the specialty program at BMC.
• Target goals are measured and evaluated consistently through various sales and reporting customer‑relationship platforms and through revenue performance of each individual specialty service line.
• Recruitment functions may include following up on provided leads for new business in clinic and generating leads through provider relationships or direct customer‑service engagements.

• Encourages patients of clinics to utilise BMC pharmacy to fully benefit from its superior patient care services.
• Works closely with patients to deliver a full continuum of medication adherence support by utilising our various tools and applications.
• Provides outbound therapy/medication adherence check‑ups by processing refills to ensure no gaps in refills/treatment.
• Builds relationships with patients by providing friendly, courteous and efficient service.
• Retention of patient business is essential for growth and is measured as closely as the sales and recruitment functions of patient liaisons.

• Responsible for building and maintaining relationships with providers, care teams, and ancillary support necessary to sustain sales and recruitment functions
• Internal Relationships – developing and growing trusting relationships with providers and hospital staff to provide the highest level of care for a complex patient panel; maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy.
• External Relationships – developing and growing trusting relationships with patients to provide the highest level of care.

• Technically savvy, communicating at all levels of the hospital organisation and problem‑solving are required.
• Navigate the patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorisations.
• Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission via EMR in a…