Manager, Specialty Pharmacy Operations - Signature Healthcare; Brockton, MA

Welcome to Clearway Health
—a recognized Great Place to Work and destination organization! We are an award‑winning culture where talented people are respected, informed, engaged, empowered, developed—and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture.

Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five!

Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on Linked In where you can also learn more about our company, culture, people, and careers.

This is an exciting opportunity to take charge of day‑to‑day specialty operations across multiple contracted partner locations. As the ideal candidate, you'll be utilizing your strong knowledge of specialty pharmacy, focusing on creating and managing pivotal programs that drive client clinical and financial success. What sets you apart is your ability to thrive under time constraints, build trust with clients, and bring a dedicated service‑oriented approach to your work at client sites.

You will forge strong partnerships to craft and execute strategies that not only expand client programs but also uncover immediate avenues for growth and optimization. It’s a dynamic position that promises excitement and significant impact.

Learn more about Signature Healthcare, our Client Partner!

This position will be located on site at our client partner, Signature Healthcare, founded as Brockton Hospital in 1896, a not‑for‑profit, integrated healthcare system providing a wide range of services to patients of all ages throughout southeastern Massachusetts. They are comprised of the award‑winning Signature Healthcare Brockton Hospital, Signature Medical Group (SMG), a multi‑specialty physician group of more than 150 physicians practicing in 15 ambulatory locations, and the Brockton Hospital School of Nursing.

At Signature Healthcare, they are transforming how healthcare is delivered by providing integrated care to their patients. They bring together hospitals, healthcare providers, and community medical offices to create a seamless patient experience. This approach improves the quality of care, reduces costs and makes it easier for patients to get the care they need.

• You will provide oversight of operational responsibilities at partner sites, covering new and established growth programs at client sites.
• Reporting on program performance, you extract and summarize reports and performance metrics via Salesforce.
• You assist with the development and implementation of processes essential for specialty pharmacy program growth.
• Managing day‑to‑day program operations and processes related to the specialty program, you ensure all standards are met.
• Identifying areas for program improvement, you collaborate with your team to devise solutions and support implementations.
• You are responsible for overseeing designated staff at client sites to support the specialty pharmacy program.
• Handling scheduling and time card management of all staff, such as managing scheduled and unscheduled time off and coverage assignments at deployed sites (pharmacists, liaisons, etc.), you ensure the program is adequately staffed for operation.
• You provide day‑to‑day performance management and accountability to all dedicated account staff, in conjunction cross‑functional teams.
• Actively participating in interviewing, hiring, orientation, onboarding, and recurring training of staff is one of your key responsibilities.
• Creating a positive work environment and fostering teamwork and partnership at all levels is a top…