Chief Operating Officer

Description

SCU Credit Union, an Equal Opportunity Employer, with offices in Sharon, Mansfield, East Walpole, North Attleboro, Brockton, Taunton, and Foxboro. Our mission is to provide a full range of financial services to our members at competitive rates while emphasizing financial soundness, convenience and efficient friendly service. At the same time, we maintain a challenging, rewarding and enriching environment for all employees.

The vision of SCU Credit Union is to enhance the economic well being of our members, to nurture long-term relationships and to continue our deep commitment to community service and involvement.

Primary Function

Under the guidance of the President, assists in the overall management of the Credit Union. Directs the achievement of strategic goals and objectives through effective management practices. Provide executive level management in Retail, Marketing, IT and Operations. Ensure operational excellence, cross functional alignment, and a culture of continuous improvement. The COO is accountable for building operational scalability, service excellence, and regulatory compliance across all business lines.

Key Responsibilities

• Align operational strategy with credit union goals, ensuring quality, efficiency and scalability.

• Design and implement operational processes that support compliance, productivity and exceptional member experience.

• Ensure that all operational areas, products and services operate in compliance with applicable laws, regulations and internal policies.

• Develop and maintain internal policies and procedures.

• Handle escalated member complaints, including those from regulators, attorneys and consumer protection organizations.

• Identify and implement opportunities to streamline processes, reduce costs and improve service delivery.

• Serve as the primary executive responsible for vendor oversight, including contract negotiations, service delivery monitoring and performance evaluation.

• Ensure third party relationships support operational efficiency, compliance and member value.

• Use data and analytics to identify trends and make informed decisions on forecasts.

• Build and lead high performing teams with a strong focus on collaboration, accountability, and continuous learning.

• Promote leadership development, coaching and career growth within the Credit Union.

• Oversee the development of the marketing and branding strategy.

• Enhance brand awareness, member engagement and product promotions

• Conduct due diligence and risk assessment for potential mergers and acquisitions.

• Ensure proper infrastructure is properly managed.

• Asses risk assessment throughout the credit union. Review risk limits, plans to mitigate risk, monitor the progress of risk mitigating measures.

Requirements

Education

• Position requires a bachelor’s degree with a minimum of 10 years of experience in a senior management role. MBA or Master’s preferred.

• Demonstrated success coaching and motivating team members

• Significant knowledge of operating systems, policies and operating procedures.

• Excellent organizational and time management skills

• Ability to deal with complex problems involving multiple facets and variable.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position will be set up to work remotely and in the office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools or controls. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

Pay

The pay range for this position is $250,000 to $330,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.

#JLjbffr