Director of Operations

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Residential Administration, Brockton, MA, US

2 days ago Requisition

Salary Range: $83,000.00 To $83,000.00 Annually

Department: Residential Services

Reports To: Senior Director or Vice President of Residential Services
Location: Greater Bridgewater Area

Who We Are:
BAMSI has been “bringing people and services together” since 1975. We are a mission-driven nonprofit organization providing critical residential and community-based services to individuals with intellectual and developmental disabilities across Massachusetts. Our Residential Services team is committed to person-centered care, safety, and quality of life for every individual we serve.

Why This Role Matters:

The Director of Residential Operations provides strategic and operational leadership across a portfolio of residential programs serving individuals with intellectual and developmental disabilities. This role is responsible for ensuring high-quality service delivery, regulatory compliance, workforce stability, financial oversight, and operational performance across assigned programs. The Director leads and develops Residential Program Managers and frontline leadership teams while driving consistency, accountability, and person-centered practices throughout residential operations.

What You'll Do:

Leadership & Operations

• Provide direct supervision, coaching, and leadership to Residential Managers and program leadership teams across assigned residential programs.
• Ensure programs operate in compliance with DDS, CARF, Medicaid, licensing, and BAMSI policies, procedures, and operational standards.
• Promote a culture of accountability, engagement, inclusion, and person-centered care across all assigned programs.
• Provide operational oversight related to staffing, scheduling, coverage planning, workforce stabilization, and vacancy management.
• Support Residential Managers in addressing staffing concerns, employee relations matters, performance improvement, and team development in collaboration with Human Resources.
• Provide interim operational leadership and crisis support during management vacancies, staffing shortages, or emergency situations.
• Participate in on-call rotation and provide leadership response for program emergencies, incidents, staffing escalations, and operational concerns.

Quality & Compliance

• Ensure quality assurance systems are maintained across programs, including documentation, treatment plans, ISP compliance, medication administration oversight, safety protocols, and incident management.
• Monitor program performance through audits, operational reviews, corrective action planning, and regulatory readiness activities.
• Ensure programs maintain compliance with all required trainings, certifications, and credentialing requirements, including CPR/First Aid, MAP, safety trainings, and behavior management certifications.
• Partner with Quality Assurance, Clinical, Nursing, and Human Rights teams to ensure services support the behavioral, medical, and clinical needs of individuals served.
• Oversee program budgets, financial performance, overtime utilization, purchasing, and operational expenses across assigned programs.
• Review financial and operational reports regularly to identify trends, risks, staffing concerns, and opportunities for improved efficiency.
• Ensure administrative systems and operational processes are maintained in areas including payroll, electronic health records, scheduling systems, documentation compliance, and transportation coordination.
• Support operational planning related to admissions, discharges, transfers, program openings, and service…