Acute Medical Unit; AMU) Ward manager

Provide visible leadership and operational oversight of the ward with 24-hour accountability. Promote a culture of patient-centred care, safety, compassion, and continuous improvement. Support workforce planning, rostering, recruitment, retention, and staff wellbeing. Ensure resources are managed effectively within agreed budgets. Lead discharge planning and patient flow initiatives to optimise length of stay and patient experience. Maintain a safe, clean, and compliant care environment.

Deputise for the Modern Matron as required.

Maintain expert knowledge of acute medical nursing and delivery of evidence-based care. Ensure patients receive safe, effective, and high-quality care. Lead by example and act as a role model for professional practice. Support staff development and clinical competency through education and supervision. Ensure compliance with agreed care pathways, standards, and clinical protocols. Promote effective multidisciplinary communication and collaboration.

Lead quality improvement, audit, patient safety, and risk management activities. Investigate incidents, implement learning, and promote a culture of openness and continuous improvement. Monitor performance against quality indicators and develop action plans where required. Ensure compliance with infection prevention and control, medicines management, safeguarding, health and safety, and Trust policies. Support appraisal, mandatory training, clinical supervision, and professional development for all staff.

Use patient, family, and staff feedback to improve services and patient outcomes.

Communicate effectively in complex, sensitive, and challenging situations. Ensure information is delivered clearly and appropriately to patients, relatives, staff, and stakeholders. Develop positive working relationships across professional groups and services. Promote collaborative working, inclusion, and shared decision-making.

Undertake duties in accordance with Trust policies, professional standards, and the NMC Code. Participate in training, service development, and organisational initiatives. Carry out any other duties appropriate to the grade and responsibilities of the post.

• Modern Matron and Senior Nursing Team
• Multidisciplinary Team (MDT)
• Directorate Management Team
• Clinical Site Managers
• Specialist Nurses and Allied Health Professionals
• Discharge Hub, Social Care and External Partners

Chelsea and Westminster Hospital NHS Foundation Trust