Support Lead Seasonal

Overview

Join to apply for the Support Lead Seasonal role at Five Below

Location:

Boston, MA

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

• Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty.
• Responsible for all key functions of the store as directed and to “Wow the Customer” by assisting with front end operations, cash management, cleanliness, safety, and driving sales.
• As a Five Below leader, contributes to the store’s success, models leadership, and delivers as a manager on duty when assigned.
• Drives key performance indicators and brand loyalty by leading through the team; embraces and lives the Five Below Value.

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

• Ensure all associates and managers wow the customer through personal contact with customers
• Achieve CSAT score goals provided by the District Manager
• Lead Front End Operations
• Train staff on the High Fives of Customer Service
• Ensure fast, friendly checkout; maintain store cleanliness and readiness for customers
• Open and close store procedures; assist with Front End Operations
• Perform store manager duties in the absence of the Store Manager
• Assist in supervising, training, coaching, and developing all Associates
• Review corporate communications and respond accordingly
• Partner with supervisors or corporate office regarding store issues
• Drive store sales and control expenses; assist payroll within budget
• Assist in merchandising procedures; adhere to Five Below SOPs
• Cash handling procedures including deposits; authorize register functions (post voids, returns, discounts)
• Comply with Human Resources policies and procedures; assist in receiving, stocking, and merchandising
• Unloads and checks in shipments; stage merchandise for the sales floor; pack out merchandise
• Assist front end and queue merchandising; contribute to driving key metrics (Sales, ADS, CSAT, Expenses)
• Perform store maintenance (cleaning, stock room, etc.)

This job description is not all-inclusive. Additional responsibilities may be determined by the Store Manager.

• High School Graduate or equivalent;
  College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking; ability to remain composed under pressure

Explore our benefits site to discover all the perks and support we offer. From health coverage to financial and personal wellness, check it out at

• Position Type:
  Hourly
• Position Starting At: $15.50

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Five Below will not request financial information or payments from candidates. Verify postings on the official Five Below careers site.