Inside Sales Representative

Join Air Energy Group LLC as an Inside Sales Representative.

Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts and services are unmatched in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide electronics and control repairs, equipment repairs and rebuilds, installations, refrigeration, and preventative maintenance plans to maximize our customers’ industrial compressed air and vacuum system’s utility and efficiency for years of long‑lasting reliability.

The Inside Sales Representative is responsible for generating sales, building customer relationships, and providing exceptional service through phone, email, and digital communications. The role focuses on identifying opportunities, qualifying leads, processing orders, and ensuring customer satisfaction to drive revenue growth.

• Sales Generation & Customer Engagement
  • Proactively contact existing and potential customers to promote products and services.
  • Respond to inbound inquiries, provide quotes, and follow up to close sales.
  • Identify upselling and cross‑selling opportunities.
  • Maintain regular communication with assigned accounts to strengthen relationships.
• Order Management & Support
  • Prepare and process sales orders accurately and in a timely manner.
  • Coordinate with operations, logistics, and accounting to ensure order fulfillment.
  • Maintain detailed records of customer interactions in the CRM system.
• Lead Qualification & Pipeline Management
  • Research and qualify new sales leads.
  • Manage and update the sales pipeline to ensure accurate forecasting.
  • Collaborate with outside sales and marketing teams on lead generation efforts.
• Customer Service & Problem Resolution
  • Address customer questions, concerns, and issues quickly and professionally.
  • Provide technical or product information to assist customers in decision‑making.
  • Escalate complex issues to the appropriate department for resolution.

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• 1–3 years of sales or customer service experience (inside sales experience preferred).
• Proficiency with CRM software, Microsoft Office Suite, and online communication tools.
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced environment and meet sales targets.

• Persuasive and customer‑focused mindset.
• Excellent interpersonal and relationship‑building skills.
• Strong organizational and time management abilities.
• Resilient and self‑motivated with a results‑driven approach.
• Salesforce knowledge is preferred.

• Everyone is an owner of the company.
• Competitive benefits include medical, dental, and vision insurance, 401(k) matching, paid time off and holidays, and parental leave.
• Training and development through FCG University with over 80k courses.
• Career growth opportunities across over 100 brands and a supportive mentorship environment.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.