Mobile Associate Bilingual Bilingual Haitian Creole - Retail sales

At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience;
  Retail environment preferred.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required).
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required).
• Effective at balancing customer needs and performance goals. (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay.

T‑Mobile assures all employees earn $20/hour inclusive of base pay and incentives. Eligible employees receive an annual stock grant.

Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for full‑time employees and about 2.5 weeks for part‑time employees annually. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.