Customer Development Representative

Position Summary

At Crown Linen Service, Inc., we’re more than a linen company. We’re a trusted partner helping businesses look their best and run efficiently every single day. We’re seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it’s a growth role. You’ll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen’s footprint through upselling, cross‑selling, and value‑based solutions that make a real impact for our customers.

• Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
• Identify and close upsell and cross‑sell opportunities for additional products and value‑add services.
• Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
• Partner with sales and service leadership to develop customized customer‑growth plans and closing strategies.
• Collaborate with production and service teams to ensure a smooth rollout of new business wins.

• Build strong, trusted relationships with general managers, owners, and key decision‑makers through consistent on‑site presence.
• Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
• Position Crown Linen as a strategic business partner, not just a vendor.
• Gather customer feedback and relay insights that drive innovation and service improvements.

• Maintain a healthy pipeline of opportunities within assigned routes and accounts.
• Log all activity in the CRM, including visits, proposals, and closed business.
• Meet or exceed monthly and quarterly goals for incremental revenue growth.
• Provide weekly updates highlighting wins, opportunities, and competitive activity.

• 2‑5 years of sales experience – ideally in linen, uniform, food service, medical, or other route‑based B2B industries.
• Proven record of success upselling, cross‑selling, or expanding services within an existing customer base.
• Exceptional relationship‑building and consultative selling skills.
• Strong communication and presentation abilities – comfortable in kitchens, offices, and boardrooms alike.
• Self‑starter with a hunter’s mindset and a passion for achieving measurable results.
• Valid driver’s license and clean driving record.
• Proficiency with CRM systems, Microsoft Office, and route‑management tools.

• Incremental revenue growth (upsell/cross‑sell)
• Product placement growth per account
• Share‑of‑wallet expansion
• Number of qualified opportunities identified and closed
• Customer visit frequency and engagement quality

• Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
• Opportunity to grow within a fast‑paced, people‑first company with a proud history of service excellence.
• Supportive leadership, extensive training, and the freedom to own your territory.
• The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary: $60,000 - $90,000 per year

• Entry level

• Full‑time

• Other

• Textile Manufacturing