Teller, Customer Service​/HelpDesk

Join to apply for the Teller role at Arvest Bank

Location:

1730 S Elm Pl., Broken Arrow, OK 74012. Availability needed:
Monday through Friday 7:30 am to 6:00 pm and some Saturdays 8:30 am to 1:00 pm.

Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross‑training to provide an expected level of exceptional customer service.

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

Education and/or Experience

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Other

Skills and Abilities

• Must be able to arrive at work on time, work on site and have regular work attendance.
• Must be able to work cooperatively with other co‑workers regardless of personality, presence or communication style.
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style.
• Must be able to perform several tasks at once.
• Must be able to work in a stressful atmosphere.
• Must be able to rotate job tasks.
• Must be able to occasionally work overtime.
• Must be able to greet others cordially.
• Must be able to coordinate multiple and changing priorities.
• Must be able to verbally communicate with all other associates.
• Must be able to operate telephone, scanner, copier and FAX machines.
• Must be able to move from department, division, or bank to department, division or bank to attend meetings.
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch. The associate may occasionally be required to lift or move up to 52 pounds. Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level is usually moderate.

Grade 10 – Pay Range: $15.38 - $18.26 per hour

Entry level

Full‑time

• Administrative and Customer Service

Banking, Financial Services, and Investment Management

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