Care Coordinator

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About Us:

A tech-enabled, multi-service healthcare organization, Empower Me Wellness is on a mission to improve the lives of seniors. We enrich senior living communities nationwide through our fully integrated on-site therapy, pharmacy services, primary care, and more. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise.

As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities to assist in servicing teams by optimizing therapists schedules, supporting intakes, and supporting in the completion of 360 touchpoints to ensure consistent and comprehensive interaction with residents, families, and staff. The ideal candidate will be highly organized, detail-oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community.

• Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA)
• Submits orders to physicians including faxing/emailing orders to Primary Care Provider if therapy is indicated on screening
• Ensure completion of evaluations occurs
• Assists with obtaining undersigned therapy documents from physicians

• Review under hours reports and support Clinic Directors to coordinate therapists’ weekly schedules to optimize efficiency
• Support new team members on Day 1 to help get equipment set up, logged into courses/training classes, etc.
• Support daily clinic operations, including scheduling, documentation, and follow-up needs, while maintaining strong relationships with community partners.

• Assist in identifying therapy needs and 360 participation (via falls reports, new move-ins, screening tracker, DC from therapy, etc.). Communicate needs to Clinic Director and/or ADO to begin screening
• Weekly on-site presence in communities to build relationships with team members, residents, and community partners. Essential for intakes, identifying therapy needs, and coordinating schedules
• Serve as the point of contact for residents, families, and therapy teams, ensuring smooth coordination of care and timely communication.
• Anticipate and resolve issues that impact the resident experience, escalating concerns when needed to keep care delivery on track.
• Contribute to a positive resident experience by staying engaged, informed, and responsive to the needs of the communities served.

• Review operational reports and act on closing gaps
• Send Weekly therapy and 360 census spreadsheet to Executive Director, Director of Wellness, Clinic Director and ADO
• Follow-up with therapist weekly to ensure completion of documents due outlined in the documentation due dates report
• Follow-up on outstanding items outlined in the Missing Documents Report and send to the records management team
• Send individual therapist weekly to ensure timely closeouts by reviewing Labor Log Report and Weekly Closeout (via Hotlist)

• Serve as an interim clinic director to cover for PTO or openings by attending standup meetings, tours of community, and explaining Empower Me services to current/prospective residents

• Other tasks as identified such as, but not limited to: coordinating with ADO to order supplies as requested, and assisting in completion of Agency required tasks
• Complies with HIPPA and PHI guidelines and always protects confidentiality
• Communicates professionally and clearly and maintains a good working relationship with physicians, care staff, and interdisciplinary teams, as well as demonstrates flexibility to ensure patient/community needs are being met

• Certification in healthcare, business administration, or related field. Two years of relevant experience in a senior…