IT Technician

IT (Information Technology) Technician

Technology Services

Executive Director of Infrastructure Services

Non-Exempt

Fulltime, 12-month

High school diploma or successfully completed the GED (General Education Development) test; some formal college computer training required; associate degree in computer field preferred. A+ certification is preferred and technology certificates are a plus.

Minimum 3 years in a technology-related position such as IT (Information Technology) Technician, Help/Service Desk Technician, customer support, or computer operations;
Working knowledge of Macintosh, Windows, and networking required.

Demonstrated knowledge of Windows and Apple operating systems and computer hardware, along with experience supporting a wide range of software and cloud-based services, including Microsoft Office Suite, Microsoft 365, One Drive, Google Workspace/Google Drive, and related productivity tools. Experience administering and supporting Windows Active Directory
, including user and group account management, password resets, Group Policy, organizational units (OUs), and basic permissions management.

Strong understanding of computer hardware repair, hardware deployment, software installation, cloud computing, and fundamental networking concepts, including TCP/IP, DNS, DHCP, wireless connectivity, and printer support. Ability to diagnose and resolve complex technical issues efficiently through both remote and on-site troubleshooting while maintaining a high level of customer satisfaction.

Excellent analytical, problem-solving, communication, customer service, and interpersonal skills. Ability to exercise sound judgment, maintain confidentiality, and use discretion when handling sensitive staff and site-related matters. Capable of working accurately and effectively in a fast-paced environment with frequent interruptions, multiple priorities, and strict deadlines.

Ability to present a professional image through in-person, telephone, and electronic communication while building positive working relationships with District staff, students, vendors, and the public. Demonstrated ability to work collaboratively as part of a team while supporting the district technology goals and delivering exceptional customer service.

These statements are intended to describe the responsibilities assigned to the position and are not intended to represent an exhaustive list of all responsibilities, duties and skills required.