Quality Assurance Director

Arrowhead Winch engineers and manufactures industrial winch, hoist and drive systems under the BRADEN, CARCO and Gearmatic brand names in Broken Arrow and Okmulgee, Oklahoma. We are seeking a talented Quality Assurance Director to join our team in Broken Arrow, Oklahoma. Please note:
This is a 100% on site office-based position supporting both the Okmulgee and Broken Arrow, Oklahoma manufacturing plants. Benefits include 401K with matching up to 5%, plus profit sharing plan; medical, dental and vision plans; flexible spending and health savings accounts; paid short- and long-term disability program; paid life insurance; and paid holidays, sick and vacation time. Our work environments are clean, climate controlled and safe.

Arrowhead Winch does require applicants to complete a background check, drug test, and pre-employment physical as a condition of employment. Our goal is for all employees to work safely without injury while maintaining the highest safety standards in compliance with company policies.

The Quality Assurance Director leads the Quality Department and builds a world-class, prevention-focused quality culture across the Broken Arrow and Okmulgee plants. Partnering with Operations, Engineering, Purchasing, and frontline teams, this leader promotes quality at the source, shared accountability, and measurable customer satisfaction. The role oversees the ISO 9001 Quality Management System (QMS), customer and supplier quality, corrective action, measurement systems, traceability, warranty analysis, and new-product readiness.

• Build a quality-at-the-source culture through visible shop-floor leadership, employee engagement, supervisor coaching, recognition, and shared accountability.
• Set quality strategy and annual goals aligned with business priorities, customer requirements, and measurable results.
• Lead and standardize quality procedures, controls, audits, and ISO 9001 management reviews across both plants; ensure actions are completed and effective.
• Partner with Operations to strengthen standard work, in-process checks, visual controls, and mistake-proofing to prevent defects and improve first-pass yield.
• Establish clear expectations for employees to identify, contain, and elevate suspect product; support prompt action on quality concerns.
• Define quality standards and process controls for machining, welding, painting, assembly, and final testing.
• Track and review leading and lagging quality measures, including first-pass yield, customer escapes, scrap, rework, warranty cost, supplier rejects, cost of poor quality, and corrective-action effectiveness; assign owners for improvements.
• Monitor customer scorecards and ensure customer-specific specifications, certifications, inspection records, and corrective-action requirements are met at both plants.
• Communicate quality issues, containment plans, corrective actions, and verified closure promptly and accurately to customers.
• Develop employee quality awareness and problem-solving skills; maintain inspector training, qualification, and competency requirements.
• Lead Quality Department staffing, coaching, performance management, succession planning, and professional development.
• Oversee calibration, measurement system suitability, and gage repeatability and reproducibility (Gage R&R) studies.
• Lead cross-functional root-cause analysis and corrective action using structured methods such as 8D or 5 Whys; verify actions prevent recurrence.
• Use risk-based and layered process audits to confirm compliance with critical controls and sustain improvements.
• Manage nonconforming material, including identification, containment, segregation, documented disposition, controlled…