Shift leader, Restaurant​/Food Service

Now Hiring:
Shift Leader (Hourly)

• Department: Operations
• Reports to: Assistant General Manager (AGM), Restaurant General Manager (RGM)
• Pay Rate: $15.00 per hour - $16.00 per hour

The Shift Leader (SL) oversees daily restaurant operations during their shift, managing staff, ensuring an excellent guest experience, maintaining food quality, and keeping the restaurant running smoothly. The role involves leading a positive work environment, upholding brand standards, optimizing efficiency, and supporting management to achieve business goals. It is a key leadership position for those aiming to advance into management.

• Supervise, motivate, and manage restaurant staff during the shift.
• Train new employees in procedures, guest experience, and company standards.
• Monitor employee performance and provide balanced feedback.
• Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand‑offs.
• Set a positive example through hustle, high standards, and a guest‑first attitude.
• Coach and support team members in real time to improve speed, service, and execution.
• Ensure staffing by executing the schedule created and posted by RGM.
• Maintain cleanliness and operational readiness during all hours.
• Enforce company policies, including uniform standards and health & safety regulations;
  escalate issues to AGM or RGM as needed.

• Maintain high standard of guest service at all times.
• Resolve customer complaints promptly and professionally, turning problems into positive outcomes.
• Ensure FOH and dining area are clean, creating a welcoming environment for guests and staff.
• Meet guest satisfaction goals and address guests' needs quickly and efficiently.

• Oversee all aspects of daily operations during the shift, including food preparation, service delivery, and cleanliness.
• Monitor food and inventory to avoid shortages.
• Ensure kitchen and dining areas meet health, safety, and cleanliness standards.
• Monitor and maintain equipment to ensure proper functioning.
• Handle cash and register management responsibly during the shift.

• Provide training on new procedures and ensure staff remain up to date with company, brand, and restaurant standards.
• Mentor staff and facilitate career progression within the restaurant.
• Offer regular coaching, feedback, and encouragement for growth.
• Assist with onboarding, cross‑training, and fostering teamwork across positions.

• Manage cash control and POS transactions; accurately reconcile cash at shift end.
• Track and record sales, labor, and operational costs to meet financial goals.
• Ensure accurate shift documentation and reporting is completed.

• Adhere to health and safety regulations, including food safety and sanitation guidelines.
• Keep all restaurant areas clean and organized.
• Monitor food preparation and portions for consistent quality and brand alignment.
• Enforce food safety and sanitation standards per company and regulatory guidelines.
• Supervise opening/closing procedures and daily food safety checks; address maintenance or safety issues promptly.

• Positive Energy: Creates a welcoming environment with high enthusiasm.
• Accountability: Owns shift outcomes, staff performance, and guest satisfaction.
• Recognition: Encourages and celebrates team wins.
• Servant Leadership: Leads with empathy and builds trust.
• Situational Awareness: Assesses situations quickly and responds with good judgment.
• Team Leadership: Motivates, resolves issues, and remains fair.
• Execution Focused: Gets things done correctly, even under pressure.

• Must be at least 18 years old.
• High school diploma or equivalent preferred; some college coursework in hospitality or business a plus.
• At least 1 year of customer-facing restaurant experience.
• Preferred: 1 year of supervisory or leadership experience in hospitality or restaurant.
• Willing to obtain required food handler’s certification.
• Basic computer skills required.
• Fluently speak and understand English.
• Must pass a background check.
• Strong leadership, communication, and interpersonal skills.
• Effective…