Seat Supervisor- Regent Bank Amphitheater

Job Description

Title:

In-seat Supervisor
- Regent Bank Amphitheater

Requisition #: 685987

Location:

Broken Arrow, OK, US

Career Area:
Food Service

Information at a Glance

Built for the music,
and the moment.

A new 12,500-capacity multi-seasonal, multi-configuration omni-content entertainment destination bringing world-class live music, premium immersive experiences, and elevated hospitality.

The In-seat Supervisor is charged with setting the bar high and keeping it there. You are responsible for overseeing, directing, and assisting employees to serve our in-seat guests with fantastic customer service and a high attention to detail.

Our ideal candidate is an individual who can work independently with little supervision and communicate swiftly and consistently with their team and leadership. Making a lasting impression on our guests and ensuring that a five-star, white-gloved experience is made.

Ability to work evenings, holidays and special events is required.

This role is an hourly/part-time/seasonal position.

• Assists General Manager and Concessions Manager in directing daily operations of the In-seat areas
• Maintains food production that ensures all food items are served per menu specifications in a safe and appropriate manner following Aramark policies and procedures.
• Ensure that food items are stored in a safe, organized, and hazard-free environment.
• Maintain all serving schedules; ensuring all ordered food makes it to the suites at its scheduled time.
• Maintain a sanitary department following health and safety codes and regulations.
• May prepare orders as needed to ensure accurate production for location.
• Must be willing to learn and operate point of sale technology
• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
• Train/mentor other food service workers
• Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary.
• Perform other duties as requested by the General Manager and/or Concessions Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
• Must fill in for absent employees at location, as necessary.
• Maintain knowledge of in-seat operations and confirm they are prepared and delivered on time.
• Maintain communication with staff (including office staff, e-mail, phone calls, inter-office mail, etc.)
• Responsible for ‘closing down’ each event.
• Ensure compliance with safety policies, OSHA requirements, SDS standards, and emergency procedures.
• Use all required safety equipment and personal protective equipment (PPE) and annotate when equipment is not operable.
• Take appropriate measures to ensure the security of client and company assets.
• Interact with clients, employees, vendors, customers, and guests about business-related activities and attend meetings, as required.

The above-listed bullets do not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with advance notice.

• 21 years of age or older (Required)
• Ability to lift up-to 25 lbs., frequent lifting and/or carrying objects weighing up to 25 lbs. (Required)
• Ability to push a cart that weighs up to 50lbs. through doorways and over carpet (Required)
• Ability to stand on your feet for long periods of time.
• Previous supervisory experience in a related field or function (Preferred)
• TEAM/Serv Safe Alcohol Certification (Required) – will be trained and certified upon hire (as needed)
• Serv Safe or Food Safety Certification equivalent (Required) – will be trained and certified upon hire (as needed)
• Ability to multi-task
• Ability to…