Assistant Customer Experience Manger

ASSISTANT CUSTOMER EXPERIENCE MANGER page is loaded## ASSISTANT CUSTOMER EXPERIENCE MANGER locations:
Broken Arrow,OK - 1914 W. Norfolk Drtime type:
Full time posted on:
Posted Todayjob requisition :
JR3262

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.
We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.
Here’s what sets us apart:
* ** Wellness that works for you:
** Comprehensive medical, vision, dental, and prescription coverage.
* ** Flexibility and freedom:
** Paid time off to relax, recharge, and enjoy life.
* ** Ownership that empowers:
** 401(k) plan to help you build a solid future that the Company contributes to.
* ** Savings for your lifestyle:
** Exclusive employee discounts on the things you need most.
* ** Investing in your dreams:
** Scholarships and educational support to fuel your growth.
* ** Adventure awaits:
** Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.
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* Job Summary:

** Ensures front end operations and staff are promoting high level of engagement and customer satisfaction. Works with upper management to proactively address issues and concerns through effective communication, adherence to Company policies, and thorough training of front-end partners. Ensures adequate staffing, a clean and safe store environment, and expedient check-out services for a pleasant customer experience.
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* Essential Duties and Responsibilities:

*** Carries out management responsibilities including training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
* Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
* Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
* Assists upper management to train front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing.
* Frequently required to open/close store. Ensures the store is presentable for the customer’s shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
* Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
* Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
* Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.
* Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
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* Knowledge, Skills and Abilities:

*** Intermediate knowledge of store operations required.
* Intermediate understanding of Company checkout policies and procedures.
* Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
* Intermediate knowledge…