Office Manager​/Renewals Administrator

Our client, an established IT Managed Service Provider is looking for a proactive Office Manager/Renewals Administrator to join their organisation. This role will support their sales and renewal’s function, helping to deliver a high-quality customer experience.

Reporting to the Sales Manager, you will work closely with teams across the business.

Key Responsibilities

* Manage office operations, supplies, stock room, couriers and office facilities.

* Maintain a professional, clean and well-organised working environment.

* Track all goods in and out of the office with accurate records.

* Liaise with suppliers, contractors and service providers.

* Manage the renewals database, quoting customers for expiring products, licences and warranties. Chasing through to decision and processing accordingly.

* Help to create an efficient and quality customer experience.

* Oversee renewals in line with customer agreements.

* Support the sales team with quotes, orders and invoicing.

* Follow up on outstanding renewals and customer queries.

Essential Skills & Experience

* Previous Office Manager experience.

* Experience working in an IT or IT-focused business.

* Excellent customer service and communication skills.

* Strong organisational and administrative skills with high attention to detail.

* Problem solver with good analytical skills.

* Confident using Microsoft Office.

* Ability to work under pressure and meet deadlines.

* Customer-focused, proactive and a strong team player.

* Able to manage expectations at all levels and communicate accordingly.

Desirable

* Knowledge of Microsoft licensing programs.

* Understanding of servers, storage and networking.

* B2B experience or business/technology-related qualification