Business Analyst

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at

Trust Payments have an exciting opportunity for a Business Analyst to join our Technology department.

Location: Bromley, Bangor

Salary: Competitive + Benefits

How will you make an impact in this role?

We are seeking a detail-oriented Business Analyst (BA) who will work with stakeholders across all business areas to identify needs, analyse processes and translate business requirements into clear, actionable specifications. The BA will serve as a connection point between the business and delivery teams, ensuring requirements are thoroughly documented, understood, and successfully implemented. The focus of this role is on business operations, projects, and regulatory mandates, requiring analytical, problem-solving and communication skills with a focus on understanding and resolving business challenges.

What We Expect of You, Day To Day:

• Gather and document business requirements from stakeholders for projects, mandates and ad hoc small change requests
• Analyse business processes to identify and document inefficiencies, proposing practical solutions for resolution
• Develop and present business cases for proposed solutions
• Work closely with technology and business teams to agree on the best solutions, facilitating clear communications between both areas
• Conduct data analysis to inform decision-making
• Develop and maintain business tools such as ROI calculators to support business case development and decision-making
• Facilitate meetings and workshops to define project scope and objectives
• Create reports and dashboards to track key performance indicators
• Ensure compliance with industry standards and best practices
• Support Business UAT, providing demos and guidance to stakeholders
• Assist with training on new systems and processes where required
• Create documented processes and training materials to enable business users to develop analytical capabilities independently, with BA oversight ensuring quality and consistency
• Contribute to team development by sharing knowledge and guidance in business analysis techniques and best practices

Qualifications

• Bachelor's degree and/or relevant business experience
• Minimum 3 years' experience in a Business Analyst role
• Demonstrable background within payments, banking, or fintech environments
• Analytical and problem-solving skills
• Proficiency in business analysis tools (e.g., JIRA, Quick Sight)
• Effective communication and stakeholder engagement skills
• Ability to work collaboratively with cross-functional teams
• A data-focused approach, with emphasis on productivity and efficiency
• Experience with Agile and Waterfall project methodologies
• Business Analysis certification is a plus
• This role is open to candidates currently based in the UK only

The Business Analyst will play a key role in ensuring successful transformation of mission-critical processes, systems and technologies.

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Get a glimpse into the exciting world of Trust Payments through:

• Our Linked In Life Pages

Next Steps:

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!

Our Talent Acquisition Team will review your application promptly.…