Operations Analyst - Global Payment Operations FX

Job Description

Job Title:

Operations Analyst - Global Payments Operations FX Corporate

Title:

Officer

Location:

Bromley

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

This role is responsible for analysing day-to-day operational issues, conducting research, and providing effective resolutions to support business performance and operational excellence. The position involves monitoring processes, performing data analysis, producing reports, managing exceptions, and identifying trends, risks, and improvement opportunities. Working closely with stakeholders, the successful candidate will support the implementation of products, services, and operational solutions while ensuring compliance with established policies and procedures.

• Analyse and resolve operational issues, identifying root causes and recommending improvements.
• Support the implementation, testing, and monitoring of products, services, and processes.
• Produce and maintain operational reports, metrics, and management information.
• Monitor data, identify trends, exceptions, and control gaps, and escalation issues where required.
• Provide guidance on procedural, technical, and operational changes.
• Build effective relationships with stakeholders and business partners.
• Ensure adherence to policies, procedures, and regulatory requirements while supporting continuous improvement initiatives.
• Utilise Microsoft Excel to analyse data, identify trends, perform reconciliations, and produce meaningful management reporting.

We are looking for a detail-oriented and analytical individual with good problem-solving skills and a resourcefully mindset. The successful candidate will be able to interpret data, identify trends, build effective stakeholder relationships, and support process improvements. Good communication skills, adaptability, sound judgement, and a commitment to delivering accurate, high-quality outcomes are essential.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health,…