Contract Manager

Location: London - Bromley (covering multiple sites)

Planned Works are seeking an experienced Contracts Manager to ensure the effective and efficient operational management and delivery of contracts across multiple sites in London. This is a senior role requiring strong leadership, excellent commercial awareness, and a commitment to customer satisfaction, health & safety, and operational excellence.

The Contracts Manager will professionally line-manage all operational direct reports, ensuring high levels of competency, training, and engagement with the supply chain. The role will ensure strict adherence to all contract requirements and the QEMS System across all contracted works.

• Oversee all operational aspects of contract delivery, ensuring client expectations are met and positive working relationships are maintained
• Continuously monitor contract performance and ensure KPIs are consistently achieved
• Manage resources efficiently to meet all contractual obligations
• Develop, monitor, and deliver project mobilisation plans, ensuring all monthly project forms and contractor reports are accurate and comprehensive
• Monitor and review project cashflow, ensuring commercial performance and profit targets are achieved
• Ensure full compliance with the QEMS System, including all processes, forms, procedures, and policies aligned to ISO standards
• Monitor contract progress to ensure works are completed on time, to a high standard, and to the agreed specification
• Maintain and update all relevant project data on IT systems
• Produce and manage project work programmes, ensuring regular updates and contractual notifications are issued to clients

• Prepare and implement construction health & safety plans, method statements, and risk assessments
• Validate quality and safety outputs across all projects
• Ensure toolbox talks are completed regularly and effectively
• Promote and uphold a Safety-First culture, sustainability standards, and environmental improvements

• Manage contract teams in accordance with company policies and procedures
• Ensure subcontractors and suppliers fulfil their scope of works in line with client specifications
• Conduct monthly supply chain performance reviews, identifying improvements where required

• Deliver effective line management for all direct reports in line with HR policies and procedures
• Ensure timely completion of appraisals, probation reviews, one-to-ones, staff development plans, and disciplinary actions where necessary
• Promote and uphold equality, diversity, and inclusion across all work activities

• Strong understanding of industry-standard construction contracts
• Proficiency in MS Project and relevant IT platforms
• Excellent understanding and implementation of health & safety standards
• Minimum 5 years’ contract management experience within the Social Housing sector
  , delivering planned and reactive repairs & maintenance projects
• Strong commercial and business awareness
• Excellent communication and interpersonal skills
• Flexible, professional approach with a solutions-focused, “can-do” mindset
• High integrity, honesty, and professionalism
• Confidence to respectfully enforce corporate policies and procedures
• Strong leadership skills with a team-oriented approach

• BSc in Construction Management (or equivalent)