Customer Operations Coordinator

Customer Operations Coordinator
Salary: 28,000
Location: Westerham (office-based, must be commutable)
Hours: Monday to Friday

Lloyd Recruitment Services are delighted to partner with a reputable company in Westerham, who are looking for a Customer Operations Coordinator to join their growing team. This is an exciting opportunity to contribute to a thriving internal sales team, providing exceptional service to customers, suppliers, and colleagues.

Customer Operations Coordinator Key Responsibilities:

• Process customer orders and enquiries via telephone, email, or post promptly.
• Ensure all costs associated with sales orders are identified; escalate price queries to the Manager.
• Maintain accurate and up-to-date customer service records.
• Collaborate with the internal sales team to drive company sales results.
• Check product availability and update customers on order status, including delays or changes in delivery.
• Support new customer account setup
• Manage orders held for credit issues until resolved, escalating when required.
• Handle customer complaints in accordance with company procedures, ensuring timely registration and follow-up.
• Agree purchase quantity and price for direct delivery orders, raise purchase and sales orders, and arrange transport/delivery notes.
• Raise pro-forma invoices and set up new delivery addresses.
• Keep Managers informed of relevant information from customers and suppliers to support business development.
• Proactively carry out telephone selling and cross-selling where appropriate.
• Complete any other duties reasonably requested by management.

Customer Operations Coordinator Experience & Skills Required:

• Strong experience in a Customer Service or Operations role within a commercial environment.
• Organised, proactive, and a team player.
• Strong IT skills (Sage experience desirable for order processing).
• Proven ability to build strong working relationships with customers.
• Experience in sales order processing is advantageous.

Benefits:

• 28,000 per year
• Monday to Friday, office-based
• On-site parking
• 25 days annual leave plus bank holidays
• Opportunities for career progression

Please note: Only candidates within a commutable distance from Westerham will be considered.

Extra Information:

• Refer a friend and earn up to 500 (see website for details).
• Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.
• By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.